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Apptoza Inc.
Salesforce Support Delivery Lead

Salesforce Support Delivery Lead

Hybrid

Toronto, Canada

Senior

Freelance

18-02-2026

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Skills

Communication Salesforce CI/CD Sales Architecture git

Job Specifications

Role: Salesforce Production Support

Location: Toronto / Hybrid

Contract: Long Term

Key Responsibilities:

Production Support, Incident Management

Own L2/L3 production support for Salesforce (Sales Cloud, Service Cloud, Experience Cloud, etc.)

Act as primary escalation point for critical production incidents (P1/P2)

Lead incident triage, resolution, and communication with stakeholders

Ensure SLA adherence and timely issue resolution

Coordinate on-call support and support rotations

Root Cause Analysis

Problem Management

Additional Information / Required Experience:

• Experience of Salesforce support

• Strong understanding of Salesforce architecture and data model

• Copado for CI/CD usage

• Apex, SOQL, Flows, Process Automation

• Security model (roles, profiles, permission sets)

• Git and Copado experience

Certification:

Copado certified

About the Company

Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses. Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-ter... Know more