Job Specifications
POSITION SUMMARY:
Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
The Director of Security is responsible for leading all aspects of the resort’s security operations, including armed security, life safety, asset protection, and emergency preparedness. This role oversees the protection of guests, associates, facilities, and high-value assets such as fine art, antiques, and luxury furnishings, while maintaining a discreet, professional security presence consistent with a Forbes-rated luxury destination.
The Director plans, organizes, and evaluates security activities; recruits, trains, and mentors security personnel; ensures compliance with all applicable regulations; and partners with executive leadership and external agencies to mitigate risk and maintain a safe and welcoming environment for guests and associates.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
Lead, manage, and deploy all resort security operations, including armed security personnel
Protect guests, associates, facilities, equipment, and high-value assets, including fine art, antiques, and luxury furnishings
Develop, implement, and oversee comprehensive security strategies, policies, and procedures
Plan, schedule, and evaluate security activities; conduct inspections, audits, and risk assessments
Recruit, hire, train, mentor, and evaluate security personnel, ensuring professionalism, discretion, and exceptional guest service
Deliver and model superior internal and external guest service; actively build and maintain guest relations
Establish and oversee emergency response, fire safety, threat assessment, and crisis management procedures
Ensure compliance with all local, state, and federal regulations related to armed security operations and firearms
Conduct special investigations and follow up on safety and security concerns to resolution
Oversee security technology systems including electronic patrol systems, CCTV, access control, alarms, and monitoring platforms
Coordinate protection, monitoring, transport, and emergency planning for high-value art and asset collections
Partner with executive leadership, facilities, curatorial teams, and external law enforcement or emergency agencies
Conduct security meetings, monthly safety meetings, and performance evaluations
Prepare and manage departmental budgets, staffing schedules, and performance metrics
Complete required administrative duties, reports, correspondence, and confidential documentation
Maintain confidentiality and exercise sound judgment in all matters
Perform other job-related duties as assigned
Other job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Extensive knowledge of security operations, armed security practices, and use-of-force protocols
Strong understanding of emergency management, threat mitigation, and crisis response
Demonstrated leadership and team management skills in a security or law enforcement environment
Ability to lead with professionalism, discretion, and calm under pressure
Excellent written and verbal communication skills
Strong organizational, time-management, and multitasking abilities
Advanced decision-making, critical thinking, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, high-pressure environment
Strong interpersonal skills with the ability to interact professionally with guests, associates, executives, and external partners
High attention to detail and ability to handle confidential information with discretion and tact
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
Ability to operate standard office equipment efficiently
Ability to read, review, and comprehend complex documentation
Ability to perform basic mathematical functions
Ability to work flexible hours, including nights, weekends, holidays, and on-call shifts
Ability to patrol large and varied terrain and respond quickly to emergencies
Must be able to speak English
These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent, as well as through a minimum of 5 years’ experience in a security or law enforcement leadership related capacity.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in so