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Flexstaf I.T. Inc.
Technical Support Analyst (Help Desk)

Technical Support Analyst (Help Desk)

On site

Toronto, Canada

Fresher

Full Time

17-02-2026

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Skills

Communication Problem Solving Problem-solving Customer Service Networking TCP/IP

Job Specifications

Requirements:

Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity for both local and remote users
Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
Responsible for applying security patches and updates on O/S and applications on workstations, including endpoint software
Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
Development, maintenance and updating of systems support knowledge base documentation for supported systems, including hardware and software inventory

A great candidate for this position will have:

1-2 years’ of previous 1st level help desk support and customer service experience
Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
Well-developed troubleshooting and problem-solving skills
Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software
Post-secondary diploma or certificate from a technical college, or a bachelor’s degree in computer science and Microsoft certifications

Must have:

Balance multiple assignments
Problem solving
Great communication
Able to take initiatives
Self-starter

Nice to have:

Experience configuring Microsoft Intune and deploying assets via Autopilot
Knowledge using Deskpro as a ticketing system
Experience with Lansweeper for asset inventory

About the Company

Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task - Based Information and Information Technology (I&IT) Services - VOR # OSS - 00430429. FlexStaf I.T. is a Canadian based organization specializing in providing various organizations across all industries, the best qualified I.T. personnel for short or long term contract assignments, permanent placement positions, or fully managed end to end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development... Know more