Job Specifications
For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.
Title: Product Delivery Manager III
Location: Rosemead, CA
Duration: 12 months
Day-to-Day Responsibilities/Workload:
The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the “Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions.
This is a hands-on discovery and research role, not a delivery role and not a people-management role.
Key Responsibilities:
Strategic Discovery & Problem Framing
Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.
Produce “shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
Works with the Senior Manager of Product to create ROI models (when needed)
Translate scattered backlog into strategic themes.
Research & Validation Leadership
Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
Leverage call center data, QM analytics, and operational insights to validate root causes.
Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
Stakeholder & Scope Management
Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.
Required Skills/Attributes:
5+ years in Discovery, UX Research, Product Strategy, and Service Design
Strong skills in blueprinting, journey mapping, and early-stage prototyping
Ability to translate user needs and operational insights into business value.
Strong synthesis, facilitation, and problem-facing capabilities.
Desired Skills/Attributes:
Experience in large, complex, and regulated enterprises (preferred)
Equal Employment Opportunity:
Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
About the Company
Trilyon, Inc. is a trusted partner to some of the world's leading organizations, including Fortune 500 companies, helping them solve complex business challenges through customized workforce and consulting solutions. With a strong presence across North America, LATAM, EMEA, and APAC, Trilyon brings a global perspective combined with deep local insights to every engagement. We offer a wide range of services spanning project-based consulting, managed workforce solutions, staff augmentation, direct sourcing, and end-to-end progr...
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