Job Specifications
The role
We have an exciting opportunity to lead a team of Account Managers in our high-performing sales team based in central London.
This is an office-based role out of our London office.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
This role is pivotal to WGSN’s customer growth and retention strategy across EMEA. You’ll be responsible for driving client value, embedding our pricing and packaging strategy with excellence, delivering risk mitigation plans, and ensuring commercial success across your portfolio. You’ll lead, coach, and inspire a team of 6–8 Account Managers to achieve revenue growth, increase client engagement, and retain clients.
We are looking for a strategic and data-driven people leader with a passion for client excellence and team development. You’ll have a strong track record in account management or customer success, ideally in a subscription-based or SaaS-like business, and bring energy, accountability, and deep commercial understanding to every aspect of the role.
This is a fantastic opportunity to shape and scale client relationships in a business known for world-class consumer insight and design forecasting.
The team
You’ll be part of a fantastic, multicultural Account Management team based in London, serving clients across the EMEA region. The team works with global brands across sectors such as Fashion, Beauty, Interiors, Lifestyle, Food & Drink, and Consumer Tech, helping them create tomorrow’s most successful products. This role reports directly to the Head of Account Management and manages a team of 6–8 Account Managers.
Key accountabilities
Lead, coach, and develop a team of Account Managers to exceed retention, growth, and upsell targets, delivering 100% + value retention rates
Execute WGSN’s pricing and packaging strategy with operational discipline and commercial impact
Drive client success through strategic account planning and by building deep customer relationships
Develop and implement proactive risk mitigation strategies to preserve account health
Analyse team and client data to uncover growth opportunities and optimise performance
Monitor KPIs and forecast revenue with accuracy and insight
Champion the use of CRM (Salesforce) and sales tools to improve workflows and reporting
Foster a high-performance culture centred on accountability, growth, and shared wins
Collaborate cross-functionally with New Business, Product, Marketing, and Customer Success teams
Skills, experience & qualifications
3+ years leading high-performing Account Management or Customer Success teams in a B2B environment
Proven success managing the full post-sale lifecycle, from onboarding through renewal and upsell
Commercially astute and client-obsessed, with a consistent record of exceeding revenue and retention targets
Skilled in developing and executing pricing strategies, growth plans, and client engagement models
Data-first thinker with strong experience in CRM (Salesforce), forecasting, and reporting dashboards
Strong coaching and leadership capabilities, with a passion for team development and success
Confident communicator and strategic thinker, able to influence clients and internal stakeholders at all levels
Agile and solutions-oriented, thrives in fast-paced, outcome-focused environments
Experience in international or multi-market teams is a plus
This list is not exhaustive and there may be other activities you are required to deliver.
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
25 days of holiday per year - with an option to buy/ sell up to 5 days
Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
Employee assistance programme, season ticket loans and cycle to work scheme
Volunteering opportunities and charitable giving options
Great learning and development opportunities
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
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About the Company
WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory.
Know more