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Intellectt Inc
Program Manager

Program Manager

On site

Santa clara, United states

Senior

Freelance

17-02-2026

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Skills

Communication Jira Salesforce ServiceNow Zendesk Stakeholder Management Change Management Project Management Confluence Agile

Job Specifications

Location - Santa Clara, CA

Role - Program Manager-ServiceNow

Job Description -

Qualifications:

10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
Demonstrated ability to lead programs involving 5–10 Agile teams across geographies and business units.
Strong experience in stakeholder management, executive reporting, and change management.
Excellent organizational and communication skills.
Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
SAFe Program Consultant (SPC) or SAFe Agilist certification.
Experience with tools such as Jira, Confluence, Aha!, Smartsheet, and Miro.
Background in enterprise SaaS product delivery.
.Cross functional IT program management
Executive reporting & communication
Dependency management
Experience with PI Planning

About the Company

Welcome to Intellectt, where the convergence of emerging technologies, domain expertise and innovation drives excellence. Intellectt is a leading provider of Engineering, IT, and consulting services. Our dedication to customer success and our ability to scale on demand have propelled us to become one of the fastest-growing companies in the technology services segment in the US, over the last five years. Intellectt offers deep domain expertise in manufacturing, medical devices, healthcare, banking, financial services and othe... Know more