Job Specifications
The Vacancy
Contract Support Administrator
Location: Milton Keynes
Contract: Permanent ¦ Full‑time
We are looking for a highly organised and proactive Contract Support Administrator to join our team in Milton Keynes. This role is ideal for someone who thrives in a busy environment, enjoys supporting both operational teams and clients, and takes pride in delivering exceptional customer service and administrative accuracy.
About the Role
Responsibilities
As a Contract Support Administrator, you will play a key role in the smooth running of our contracts and day‑to‑day operations. Responsibilities include:
Providing comprehensive administrative support to the contract and operational teams
Managing documentation, reports, scheduling, and compliance records
Liaising with engineers, supervisors, suppliers, and clients to ensure smooth workflows
Raising purchase orders, processing invoices, and supporting financial reporting
Ensuring all systems, logs, and contract information are kept accurate and up to date
Supporting the mobilisation and ongoing management of maintenance and FM contracts
Coordinating planned and reactive works and updating status information in real time
Maintaining strong working relationships with internal teams and external partners
Supporting KPI reporting, governance activities, and contract performance reviews
What We’re Looking For
Essential
We’d love to hear from candidates who are:
Experienced in administration, ideally within facilities management, engineering, or a service‑led environment
Highly organised with excellent attention to detail
Confident with IT systems (Outlook, Excel, Word; CAFM experience beneficial)
Strong communicators with the ability to build relationships at all levels
Comfortable working in a fast‑paced environment with shifting priorities
Customer‑focused with a positive, solution‑driven attitude
Desirable
Experience supporting contracts, engineering teams, or FM operations
Strong numeracy and experience supporting invoicing and financial processes
Previous use of CAFM, P2P or compliance systems
What You’ll Bring
A proactive, can‑do approach
Strong teamwork and a supportive attitude
Ability to manage multiple tasks efficiently
Commitment to delivering an excellent service
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.
About the Company
The Wates Group was established in 1897 and is one of the leading privately-owned, construction, development and property services companies in the UK. We employ almost 6,000 people, working with a range of clients and partners from across the public and private sectors.
Also, we strive to continue our DEI efforts to ensure a supportive workplace through our initiatives and employee networks. We are proud to sponsor Premiership Women's Rugby, driving impactful change to redefine what inclusion and equal opportunity look lik...
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