Skills

Gap Analysis Agile

Job Specifications

Job Title: Product Analyst – CPaaS / Platform Migration

Contract: 6 months (Extension Possible)

Rate: £300–£350 per day (Outside IR35)

Location: Fully Remote (UK based)

We’re looking for an experienced Product Analyst to support a high-impact platform migration programme, focused on increasing customer upgrade volumes from a legacy CPaaS platform to a new Connect platform.

This role plays a key part in unlocking blocked customer cohorts by identifying feature gaps, shaping requirements, and ensuring new releases directly enable safe and scalable customer migrations.

Key Responsibilities

Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.

Experience Required

Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment
Strong background in gap analysis, requirements definition, and user story creation
Experience working closely with engineering teams in agile environments
Data-driven mindset with the ability to prioritise work based on customer and commercial impact
Comfortable validating and acceptance testing complex platform features

This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.

About the Company

Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA. As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates. Tech and digital recruitment is not just our business; it's our passion. With an... Know more