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Information Technology Support

Information Technology Support

On site

New york, United states

Junior

Freelance

27-01-2026

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Skills

Jira ServiceNow Microsoft 365 Google Workspace Zendesk Networking Linux Operating Systems Windows cloud platforms Active Directory TCP/IP

Job Specifications

****Note: We are unable to sponsor employment VISA for this position****

Role: IT Support Helpdesk

Location: New York (Locals Only)

Experience: 2 to 5 years ( L2 )

Duration: Long term

Responsibilities:

We are seeking 2 to 5 years IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support

Cloud platforms (Microsoft 365, Google Workspace) Basic understanding of cyber security principles

IT certifications such as CompTIA A+, Network+, ITIL Operating Systems: Windows, macOS, Linux (basic administration & troubleshooting)

Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues

Software Support: MS Office / Microsoft 365, email clients, browsers

Ticketing Systems: ServiceNow, Jira, Zendesk, Fresh service.

User Account Management: Active Directory, password resets, group policies

Remote Support Tools: TeamViewer, Any Desk, RDP

About the Company

RSA Tech is an AI-native engineering partner that helps the world’s leading brands architect the Cognitive Enterprise. By unifying AI models, automation, data platforms, and cloud infrastructure into one intelligent fabric, RSA Tech enables organizations to accelerate innovation, modernize legacy platforms, and launch AI-powered products and experiences at speed. RSA Tech’s product portfolio spans six core solution suites: Cognitive Strategy, Neural Interfaces, Intelligent Products, Adaptive Ecosystems, Predictive Fabrics, a... Know more