Skills

Communication Time Management Monitoring Product Knowledge Customer Service Presentation Skills

Job Specifications

Searcys are looking for a Hospitality Assistant, to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As a Hospitality Assistant you will receive the following industry leading benefits:

50% discount across Searcys venues
Enrolment into the Searcys pension scheme
Up to 38 days annual leave (dependant on job role)
Access to everyday discounts and communication portal
Employee assistance programme
Enrolment into Searcys Champagne School
Meals provided on shift when working within one of our venue
Annual celebration event
Cycle to work scheme
Your birthday off to celebrate in style
A day off to volunteer / give back to the charity of your choice

Job Description

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.

Job Type: 0 hour contract

Salary: £13.85 hourly (plus Tronc after probation)

Responsibilities:

Welcome customers on arrival, greeting them on a friendly and hospitable manner
Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
Abide by company policies and departmental procedures/trainings
Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
Answers questions about menu items, ingredients, and pricing
Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
Clear table, set up room and replenish stations according to department procedures and manager instructions
Follow departmental procedures when carrying out opening/closing duties
Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
Present in professional appearance and according to provided dress code.

Qualifications

Excellent product knowledge (food/beverage)
Excellent communication skills
Takes the initiative
Excellent time management
Supportive / Team player
Strong presentation skills
Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

About the Company

Event Venues | Event Catering | Restaurants | Champagne Bars | Masterclasses and Ticketed Events | Gifts | English Sparkling Wine and Champagne Delivery Searcys is a British hospitality company known for its elegant restaurants, Champagne bars, and catering services, especially in prestigious and historic venues. And while we are always looking forward, we remain firmly rooted in our rich heritage. Founded in 1847, our story can be traced back to the vision of one man: Victorian entrepreneur and the Duke of Northumberland's ... Know more