Skills

ServiceNow Architecture Analytics Active Directory Server Management

Job Specifications

Role: ServiceNow Architect

Location: London, UK

Is it Permanent/ Contract: Permanent

Is it Onsite/Remote/Hybrid: Onsite

Job Description

JD

• Solutioning, Design & Implementation of the ITSM, ITOM, HAM, SAM,SPM, IRM and BCM solution.

• Experience in multiple ServiceNow implementations

• Integration of Event management tools & ITOM architecture

• Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

• ITSM process, module and workflow design

• Good experience of Service Portal and widget creation

• Very good experience of custom apps

• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

• MID Server management experience

• Lead the configuration and customization of ServiceNow instances

• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

• Worked on ITOM, HAM, SAM, IRM, BCM, HRSD

• Experience of custom applications development

• Experience in working on Performance Analytics

• Design and modification of ServiceNow Service Portal.

• Domain Separation and designing the Process and data flow within various domains

• Knowledge of LDAP/Active Directory/SSO.

• Review existing set up and provide best practice recommendations in line with the OEM

• Monitor health, usage and compliance of ServiceNow systems.

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

• Self-starter and innovator.

Professional

• 8+ years of experience with ServiceNow required

• 10+ years of experience with IT Industry required

Academics

• Certification as ServiceNow System certified administration

• CIS in Discovery/Service Mapping/Event Mgmt

• Certified Implementation Specialist- ITSM

• ITIL Foundations certification is preferred.

• Bachelor’s degree or equivalent combination of education and experience.

We encourage candidates of all backgrounds to apply.

About the Company

SoftNice is an award-winning global technology company specialized in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey. Our innovative software solutions ensure continuous improvement, increase productivity, and empower the employees with digital transformation by unleashing the power of modern digital technologies – Enterprise Mobility, SQL/Business Intelligence, Azure, SharePoint Portals & Collaboration, Enterprise Social Collaboration, Cloud, Security, Salesforce, Of... Know more