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Yochana
Bilingual Administrative Assistant

Bilingual Administrative Assistant

Hybrid

Mississauga, Canada

Freelance

09-02-2026

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Skills

Communication Jira ServiceNow Customer Service Windows

Job Specifications

Bilingual: English & French (Canadian)
Experience in IT Service Desk / Helpdesk support
Strong troubleshooting skills in:
Windows OS
VPN
Outlook
MFA
Desktop hardware
Basic network issues
Experience working with ticketing tools such as ServiceNow, JIRA, Remedy, or similar
Ability to work in a 24/7 rotational environment
Excellent customer service, communication, and problem‑solving skills
Ability to follow SOPs and escalate issues when necessary
Experience supporting end users in a corporate environment

Preferred Skills

Knowledge and hands‑on experience in a Retail Store Service environment
Understanding of Retail Store transaction processes

About the Company

Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 15 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries. Headquartered in Farmington Hills, Michigan, we specialize in temporary workforce solutions, permanent placements, contract-to-hire, and recruitment process outsourcing (RPO) across the USA, Canada, Mexico, and India. At Yochana, we go beyond traditional hiring agencies--our customized recruitment strategies and AI-driven ... Know more