Skills

Leadership Change Management Training

Job Specifications

Financial Conduct Authority

Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers

Requirements of the role

About The FCA And Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Regulatory Excellence programme is enhancing our frameworks and capabilities by updating our supervision model and creating a unified approach across the entire frontline. This initiative aims to empower our frontline colleagues to become smarter regulators. Our objective is to develop a more intelligent, integrated, and proportionate regulatory approach that can adapt quickly to changing market demands.

Regulatory Excellence is a Directorate with two departments and for the purposes of reporting lines, sits within the EMO division. This role sits in the Regulatory Case Management Service (RCMS) department, our goal is to create a single, easy-to-use case management service that will streamline case management processes, ensuring efficiency, accuracy, and compliance in every task. This role plays a central part ensuing that changes coming out of the RMCS department are successfully implemented and adopted across the organisation.

Role Responsibilities

Manage stakeholder engagement to assess and clearly articulate the business impact of case management improvements, and enable smarter decisions that enhance operational efficiency and service quality
Manage the rollout, prioritisation, and scheduling of operational changes across casework activities, ensuring a seamless transition that minimises disruption and maximises user experience
Facilitate dynamic workshops to define the scope of change and secure stakeholder buy-in, creating a collaborative environment that accelerates implementation
Collaborate with central change management teams to deliver a coordinated approach that aligns all initiatives, reducing duplication and increasing organisational impact
Coordinate adoption of business change initiatives by partnering with local operational support teams to design and deliver engaging interventions—communications, training, and local change agents—that empower end-users and ensure smooth transitions
Oversee prioritisation and scheduling of casework-related changes with a holistic view, minimising disruption while maximising value for end-users and the organisation
Collaborating with the wider Regulatory Excellence change and communications team and the RCMS Leadership to promote the benefits of the changes we will be delivering.

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Location

London, Leeds, Edinburgh

Contract type

Full time, Permanent

Profession

Analyst, Business Change

Working pattern

Flexible working, Hybrid

Closing Date

19/02/2026

About the Company

Established in 2014, the UK Regulators Network (UKRN) continues to enable effective co-operation between regulators on important issues. With a credible culture of collaboration and learning, UKRN encourages greater efficiency and improved outcomes for consumers, businesses, and the economy, exploring cross-cutting issues and building better ways of working. For our latest news, please visit www.ukrn.org.uk To get in touch with us, please email: UKRN@caa.co.uk Know more