Job Specifications
Primary Location
Belgium-Mons
NATO Body
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Application Deadline
08-Mar-2026, 11:59:00 PM
Salary (Pay Basis)
1,334.96
Grade
INTERN
For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3400 civilian and military staff, working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.
We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.
Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.
About The Program
The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.
About The Internship
Internship duration: 6 months
Location: Mons, Belgium
The Chief Service Operation (CSO) is accountable to plan, operate and maintain CIS services throughout the allocated Area of Responsibility. Moreover, CSO serves as signature authority for Agency orders involving deployment of staff and equipment to Operations and Exercises and is responsible for CIS operational situational awareness to the General Manager (GM) and Chief of Staff (COS) as well as exercises coordination authority for day-to-day in-service support across the Agency's portfolio.
As part of the IT Service Operations function, the intern will gain exposure to core IT Service Management activities within a real operational environment. This guided learning experience includes observing and supporting incident handling, service request processing, monitoring practices, reporting activities, service quality follow-up, and knowledge management tasks. Under supervision, you may assist with documentation, information organization, preparation of data used for reporting and performance reviews, and formatting of Knowledge Base articles. You may also participate in operational or review meetings as an observer, perform small defined support tasks for learning purposes, and gain familiarity with ITSM tools and their daily use. The internship focuses on building foundational knowledge, operational awareness, and professional competency in IT service management.
About you:
The valuable knowledge and experience that you bring to this role is:
Incident management : Follows agreed procedures to identify, register and categorise incidents. Gathers information to enable incident resolution and allocates incidents as appropriate.
Knowledge management : Maintains a knowledge management database. Leverages knowledge of a specialism to capture and classify content, taking expert advice when required.
Measurement : Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement. Generates, produces and distributes reports. Uses measurement tools for routine analysis of data. Identifies and implements improvements to data collection methods.
Behavioural Competencies
Deciding & Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
Creating & Innovating: Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems
Relating & Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
Eligibility Criter
About the Company
We are NATO's technology and cyber experts.
We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America.
We help NATO and its member countries communicate and work together to fulfil their mission - preserve peace and security for nearly one billion citizens.
The Agency is on the frontlines against cyber threats, protecting NATO's networks 24 hours a day, seven days a week, to prevent debilitating attacks.
Our experts provide capabilities and services that are crit...
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