Skills

Leadership Time Management Salesforce SAP Monitoring Sales Customer Service Training Organization Recruitment

Job Specifications

Life on the team

Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. The teams have a range of skills focussed on pre-sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams.

Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing.

A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect.

What you’ll do

Customer Satisfaction

Will be accountable for the experience customers receive from pre-sales and delivery teams
Will partner closely with various experts across and outside Group Technology Sourcing
Resolves customer and internal escalations in a timely manner to avoid disruption and minimize business impact
Participates in customer steering committees and drives improvements
Analyses management reports to allocate work and report on trends
Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs

People Management

Actively participates in the recruitment of new employees
Organises work and measures team performance
Ensures that staff have had all the information/training related to the processes/actions to be deployed and implemented
Identifies training needs in the team and support in the search for suitable development measures
Prepares, implements and follows-up regular team meetings
Acts as an ambassador for GTS and, when necessary and applicable, supports the Country Unit in navigating to the right departments with in GTS

Process management

Ensures the use of Group and customer tools and processes based on management objectives and customer requirements
Ensures the implementation of process changes requested by management and customer
Ensures compliance with and monitoring of existing processes at the best possible cost/benefit conditions
Adherence to Policy
Ensure all team members adhere to the QHSE rules, procedures, instructions and operating procedures
Participates in the investigation of any incident or accident and proposes corrective actions
Actively Monitors performance indicators and takes actions to ensure live performance of the end-to-end customer experience is met
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
Proactively identifies and consolidates areas for improvement across the broader GTS, communicating these insights to senior leadership to support the Country Unit's growth and enhance operational effectiveness

What you’ll need

Previous people management experience in an administration environment
Good time management as well as independent, solution-oriented work and good self-organization
Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
Determines a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preference and relevant stakeholders
Ability to build and maintain cross functional relationships that support the accomplishment of business goals
Ability to influence decision makers through compelling arguments
Coaches team members to recognize and use each other’s strengths to achieve team goals
Encourages the following of standard processes and makes significant effort to improve processes
Identifies decision makers and leverages relationships to improve service/sales
An understanding of software procurement an advantage
Experience of relevant business systems e.g. SAP, Salesforce, MS Office, Intranet, Internet, E-Business Tools
Have excellent time management skills, work towards providing solution orientated work and is organized
Fluency in Dutch and English, written and spoken, is essential

About the Company

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs ove... Know more