Skills

Microsoft Excel SAP Monitoring Research Organization

Job Specifications

Join a role that blends analytical work with real operational impact, supported by a collaborative culture and clear opportunities for professional growth. Contribute to essential processes while building a strong foundation in a stable, large-scale organization.

Primary Services is excited to announce the role of Entry Level Business Analyst for a large, well-established client in the energy and utilities sector. This position supports critical operational workflows for residential and small commercial accounts, providing exposure to regulated processes, enterprise systems, and cross-functional coordination. The Entry Level Business Analyst plays a key role in ensuring automated systems function accurately and in identifying and resolving exceptions that impact customers and operations.

Responsibilities

Analyze residential and small commercial accounts to determine service disconnection eligibility in accordance with regulatory requirements.
Execute system parameters and transactions supporting automated disconnect and reconnect processes.
Run and analyze reports and queries in SAP-CCS and BW to support operational monitoring.
Review aged and exception-based accounts to identify root causes of failed system events.
Monitor disconnect and reconnect activity to ensure accounts progress correctly through external distribution partners.
Identify and resolve failed or rejected orders in coordination with distribution companies.
Determine required actions for failed reconnects to ensure timely restoration of service.
Analyze accounts for balance transfers between inactive and active accounts when appropriate.
Review automated disconnect, move-out, and do-not-pay processes to confirm accurate execution.
Apply collection policies and procedures to assigned customer accounts.
Research delinquent accounts to identify why systematic collection efforts are not effective.
Document failed events and trends to support tracking and system improvement initiatives.
Escalate non-standard situations to management in alignment with established policies.

Qualifications

Bachelor’s degree in business or a related field from an accredited four-year university preferred.
High school diploma or equivalent required if substituting education with experience.
2 years of general business experience, or 6 months of collections experience combined with SAP/CCS experience.
Experience within utilities or deregulated energy environments preferred.
Hands-on experience with SAP-CCS and BW reporting tools.
Strong proficiency with Microsoft Excel, Word, and database-driven applications.
Ability to analyze data, reports, and account activity to support operational decisions.
Working knowledge of collection processes and transaction-based systems.
Ability to perform fundamental math calculations, including percentages and basic arithmetic.

About the Company

Primary Services provides job opportunities for Accounting/Financial, Information Technology, HR, Recruiting, Marketing, Procurement, Call Center and Administrative professionals. Primary serves as a strategic recruitment partner for a portfolio of long-served Fortune 500 clients across Texas and Oklahoma, with contract, temp-to-perm, and direct-hire positions. Our commitment to our clients is to serve as a strategic staffing partner providing innovative solutions and world-class customer service - whether placing a high... Know more

Related Jobs

Company Name: Tranzeal Incorporated
Job Title: Data Reporting Analyst

Alpharetta, United states

Hybrid

Freelance

16-02-2026

Company Name: Xyant Services
Job Title: Business Continuity Analyst