Job Specifications
Our financial Crown Corporation client is seeking two (2) ServiceNow Technical Consultants/Developers to support a full lifecycle migration to ServiceNow Customer Service Management (CSM). This role covers solution design, configuration, scripting, testing, deployment, integrations, and transition to sustainment.
Key Responsibilities
End-to-end design, build, and implementation of ServiceNow CSM solutions.
Configure the ServiceNow platform including workflows, business rules, UI policies, and integrations.
Develop scripts using JavaScript, Glide API, Flow Designer, and integration tools.
Ensure solutions align with enterprise architecture, security, and compliance standards.
Support testing, UAT, deployments, cutover activities, and documentation.
Transition newly delivered solutions to operations/sustainment teams.
Work within Agile/Scrum or ITIL-aligned delivery frameworks.
Technical Skills & Experience
3–7+ years’ experience as a ServiceNow Technical Consultant or Developer.
Strong hands-on skills in configuration, scripting, integrations, and CSM module work.
Experience designing scalable ServiceNow solutions within enterprise environments.
Knowledge of cloud integration patterns, security protocols, and compliance frameworks.
Familiarity with Agile, Scrum, and ITIL delivery practices (ITIL certification an asset).
Professional Qualifications
Bachelor’s degree in Computer Science, IT, Engineering, or related field.
Mandatory: ServiceNow Certified System Administrator (CSA)
Mandatory: ServiceNow Certified Implementation Specialist — CSM
Asset: ServiceNow Certified Application Developer
Preferred: ServiceNow Certified Technical Architect
ITIL certification considered an asset.
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About the Company
Myticas Consulting is a proven industry-leading IT Staffing and Recruitment organization, with active locations in major North American cities such as Ottawa Ontario, Chicago Illinois, and Atlanta Georgia.
Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.
Here at Myticas, we strive to continually provide ...
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