Job Specifications
Company Name: Sanctuary Cognitive Systems Corporation
Title: Head of Applications and Customer Success
Business Address: 400 – 425 W 6th Ave, Vancouver, BC V5Y 1L3
Work Location: Vancouver, BC
Work Type: Full-Time, Permanent
Salary Range: CAD $275,000 – $350,000
Benefits: Equity stakes, health coverage, paid time off
Language of Work: English
Contact Information: hr@sanctuary.ai
Your New Role & Team
Sanctuary AI is seeking a Head of Applications and Customer Success to lead the commercial deployment and customer-facing delivery of physical AI–enabled automation solutions. This role is responsible for ensuring Sanctuary AI’s robotic and AI technologies are successfully translated into scalable, reliable, and high-performing solutions within customer production environments.
The position combines technical leadership, solution architecture ownership, people management, and customer success accountability, overseeing multidisciplinary teams while remaining directly involved in identifying customer opportunities and architecting end-to-end technical solutions.
Our Success Criteria
Lead and manage a multidisciplinary organization including applications engineers, technicians, project managers, and customer success professionals
Own customer-facing technical delivery and customer success outcomes across multiple commercial deployments
Translate customer business and operational requirements into deployable physical AI and automation solutions
Oversee end-to-end customer phases including technical discovery, solution definition, deployment planning, commissioning support, and post-deployment optimization
Ensure customer-facing systems meet operational, safety, reliability, and performance requirements
Partner with Product, Engineering, and Commercial teams to align customer needs with product capabilities and deployment readiness
Establish documentation standards, validation processes, and customer acceptance frameworks to support repeatable deployments
Act as the senior escalation point for complex customer-facing technical, delivery, and performance issues
Manage priorities, resources, and execution across multiple concurrent customer programs
Represent the Applications and Customer Success organization in internal leadership discussions and external customer engagements
Your Experience
Qualifications:
Minimum 8 years of professional experience in customer-facing technical roles such as applications engineering, solutions engineering, or technical product management
Master’s degree in Engineering, Robotics, Mechatronics, Computer Science, or a related technical discipline
Demonstrated professional experience delivering complex technical solutions in customer environments, beyond purely administrative project oversight
Proven leadership experience managing and developing multidisciplinary teams, including engineers, technicians, project managers, and customer success professionals
Significant hands-on experience in AI robotics or physical AI systems, including leading deployments into production or operational environments
Track record of commercial deployment of robotics, automation, or physical AI products
Strong customer-facing background, including requirements definition, system architecture, validation, and commissioning
Ability to manage multiple customer programs with competing priorities and delivery timelines
Skills:
Multidisciplinary technical and people leadership
Commercial deployment of robotics, automation, and physical AI systems
Customer-facing technical communication and solution definition
Deployment readiness, validation, and operational performance management
Traits:
Operates as an owner of customer technical outcomes and delivery success
Technically grounded while focused on enabling and scaling teams
Structured, collaborative, and execution-oriented
Comfortable operating in complex, customer-facing environments
Trusted technical leader representing Sanctuary AI externally
Working at Sanctuary AI
Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.
Compensation And Benefits
Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.
About Sanctuary AI
Founded in 2018, Sanctuary builds humanoid