Skills

Monitoring Analytics E-commerce

Job Specifications

Why join us?

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

The Role

Blupace is hiring for Virtual Desktop Operations in London
It is a UK based contractual opportunity
We are also looking for early joiners
No Sponsorship provided

Candidate Required Minimum Qualifications and Skills

The Virtual Desktop Operations team within client Workplace and Collaboration fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aim to pro-actively improve the environment through monitoring and automation, and so ensure Service Operations continue to underpin the growth of the business as a whole.

• Managing multiple Citrix XenApp and XenDesktop/VDI Site/Tenents (monitoring, housekeeping, changing, app releasing and many other BAU tasks)

• Developing and integrating of key technology solutions

Key Accountabilities

• Manage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)

• Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics.

• Manage Remote Desktop PC deployment, Configuration and Troubleshooting

• Monitoring the performance of Citrix components to maintain the consistent user experience

• Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform

• Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently

• Analyse incidents, identify root causes and provide solutions for system issues.

• Analyse existing workloads and implement automations where possible

• Assist other line technicians with support issues where required and mentor them where necessary

• Provide technical support and advice to users

• Compose required service\support documentation

• Understanding of the security protocols within the banking environment

• Assists in integrating, configuring and testing infrastructure solutions provided by Engineering

• Take direction from Engineers and Senior Engineers in all areas of system support and system performance

• Ensures quality and efficiencies in implementation and maintenance of systems

• Broad understanding of BCM/DR related activities within the service

• Capacity Planning and Monitoring

The Package

We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

About the Company

Blupace Tech is a leading provider of technology solutions, with over 20 years of proven experience in driving digital transformation for global enterprises. We blend strategic insight with technical expertise to deliver scalable, intelligent, and future-ready IT solutions tailored to meet diverse business requirements. Our core competencies span multiple domains, enabling clients to stay agile, secure, and competitive in an ever-evolving digital environment. At Blupace Tech, we are driven by a commitment to innovation, ... Know more