Skills

Communication Creativity Risk Management Monitoring Customer Service Team Spirit Autonomy Recruitment Client Relationship

Job Specifications

[SKALEET]

Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.

At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.

Join us in our journey to transform the financial industry!

We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.

[Job Description]

Context

As a Support Engineer, you will join the Customer Service team, and will report directly to Audrey, Customer Service Director.

You are responsible for the proper functioning of services delivered to clients, responsiveness in case of incidents, and maintaining a high level of satisfaction.

Your mission lies between technical tasks, communication, and continuous improvement.

Your future missions

Client Relationship and Service Management

Ensure regular operational follow-up with clients to review requests, incidents, and evolutions.
Act as the main technical point of contact, understand business needs, and coordinate internal responses.
Identify new opportunities for optimization or improvement of the delivered service.

Advances Technical Support

Handle complex requests and incidents not resolved by level 1.
Support level 1 teams in troubleshooting and skill development.
Collaborate with Software Factory teams to resolve technical issues.
Document solutions, enrich the knowledge base, and write incident reports.

Service Quality and Continuous Improvement

Monitor alerts from monitoring tools (Kibana, 247, etc.) and implement corrective or preventive actions.
Be proactive in improving support processes, client follow-up, and incident management.
Participate in operational risk management and in the implementation of continuity or contingency plans.

[Desired Profile]

You are a great match if :

Final-year student from an engineering school.
Languages: Fluent in French and proficient in English, both written and spoken.
Interpersonal Skills: Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.
You thrive on challenges and have an entrepreneurial mindset.

The benefits of joining Skaleet

Lunch Matters : We provide a Swile card to cover your meals on workdays
An entrepreneurial mindset and strong team spirit
Beautiful brand-new offices located in Boulogne-Billancourt, right next to Metro Line 10.

[Recruitment Process]

A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet, our company culture & values (30’).
A second interview with Alexis (VP Customer Service Engineer) and Audrey (Customer Service Director) (60’).

We look forward to discovering your profile !

About the Company

Our core banking solutions are designed with a logic of perpetual evolution to meet the needs of any financial institution. Cloud-based, modular and 100% API, we manage your technology to allow you to focus on what matters: your customers. Over 30 clients across EMEA trust us to build and run banking solutions faster (months not years), cheaper (3-5x running cost reduction), and better (continuous release every few weeks) without compromising on stability and security. Know more