Job Specifications
Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
As Senior Deskside Technician, you will have a primary responsibility on an EMEA cluster scope, which typically include support of retail sites and corporate sites.
The support would be located in Paris, covering a particular cluster including France, Netherlands, Belgium and Monaco, with headquarter office, stores and manufacturing sites.
Job Responsibilities
Troubleshooting and repairing hardware issues, providing proximity support for specialized systems within the technician's local area of responsibility;
Installing customer's approved software;
Basic network troubleshooting;
Isolating or resolving customer's supported printer and multi-function device issues;
Providing advanced software troubleshooting and support remotely using support tools and processes;
Troubleshooting mobile device issues and remote access issues;
Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
Conduct spare part and loaner pool management;
Contribute to the creation of KB and sharing shift-left knowledge from Field Service to Service Desk;
Install/Move/Add/Change/Remove/Dispose (IMACR/D) Services;
Cascading Deploying PCs/Macs to end users;
Carry out new joiner onboarding when required;
Configuring and deploying telephones, PCs/Macs post-image;
Deploying IT equipment; imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier);
Managing the equipment inventory & lifecycle following a customer's-approved process;
Communicate with EMEA IT team on day to day, escalation, issues;
Directly engage in general IT support as required. This may include, amongst other things:
Face to Face and remote desktop and basic POS support
HO & Back Office team support
Setup and configuration of new routers, switches and firewalls
Hardware support (Workstation, laptop, printer repair and replacement)
Site hardware audits
Managing traffic counters
Software deployment and trouble shooting
Onsite cabling
Managing infrastructure for payment terminals (varies across region)
Ensuring in-store music solutions are available and fit for purpose
Job Requirements
Bachelor's degree and/or equivalent experience in Information Technology or Computer Science;
Proven ability to deliver multi-site infrastructure related projects;
The ability to manage multiple projects / activities at a time, and to prioritise appropriately;
Excellent written and verbal communication skills;
Flexibility to work outside of working hours as necessary;
The ability to travel 20% of the time within Europe;
Excellent problem solving abilities;
A solid, working understanding of Windows domain services (DNS, DHCP, RADIUS, etc.);
Fluent in French and English;
Must have authorization to work and remain in France.
Nice to have:
Experience in Luxury Retail
Relevant technical qualification (MCITP / CCNA / VCP etc.)
Experience in delivering UCaaS / CCaaS technologies
One or more of the following languages: German, Italian, Spanish, Dutch,
Experience working across multiple regions and cultures
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by
About the Company
Stefanini is a global company with over 35 years of experience in accelerating digital transformation. We co-create alongside our clients by helping them embrace modern technology and innovative solutions for their current portfolio.
Our digital capabilities and industry expertise can help redesign products and services.
We offer a diverse selection of technology solutions including digital workplace, cybersecurity, artificial intelligence, cloud, agile development, automation, next gen applications.
Stefanini EMEA is prese...
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