Job Specifications
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You'll Be Doing
Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Delivering product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Driving product conversations based on need and problems with customers
Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes You a Great Fit
5+ years of technical pre-sales experience
Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically.
Must be located in France
Bonus Points For
Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
Experience with sales methodologies like MEDD(P)ICC is a plus
Compensation & Rewards
In France, the OTE (On-Target Earnings) compensation range for this role is EUR 115,750 - EUR 137,850. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive At Grafana Labs
100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over opt
About the Company
Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are 5,000+ Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and 25M+ Grafana users around the world. Grafana Labs helps companies achieve their observability goals with the LGTM Stack, which features scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data...
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