Job Specifications
On behalf of our client, a growing and well-established organization, we are seeking an IT Manager to take full ownership of internal IT operations and support the continued evolution of the company’s technology environment. The position is fully on-site.
This is a highly autonomous, hands-on role suited for a self-driven IT professional who enjoys operating as the trusted IT lead, setting priorities independently, and building scalable, secure, and reliable systems. You will serve as the primary point of contact for all IT-related matters while driving continuous improvement across infrastructure, applications, cybersecurity, and end-user experience.
Key Responsibilities:
IT Operations & Support
Own and manage day-to-day IT operations and user support
Act as the primary escalation point for IT incidents, requests, and problem resolution
Provide hands-on technical support (in person, phone, email, and remote)
Install, configure, and support desktops, laptops, peripherals, printers, scanners, and mobile devices
Perform routine hardware and software maintenance, upgrades, imaging, diagnostics, and replacements
Systems & Infrastructure
Administer Microsoft 365 (Exchange, Teams, OneDrive)
Manage user accounts, access rights, and security groups
Support hybrid Active Directory environments
Perform basic network administration and troubleshooting
Support SAN storage (TrueNAS or similar)
Manage software, hardware, and service licensing
Security & Vendors
Support endpoint protection and cybersecurity initiatives (SentinelOne XDR or similar)
Work with external technology vendors and service providers
Monitor systems, alerts, and performance using RMM tools (NinjaOne, Splashtop)
Process & Improvement
Create and maintain technical documentation and user guides
Establish and document IT standards, policies, and procedures
Manage IT asset inventory and lifecycle
Partner with Finance and Accounting to automate and improve workflows
Continuously improve IT operations, reliability, and user experience
Qualifications & Experience:
Diploma or degree in Information Technology or related field
8+ years of experience in IT support, systems administration, or infrastructure
Strong knowledge of Windows environments and Microsoft Office
Solid understanding of networking fundamentals
Experience with Microsoft 365 administration
Experience managing user accounts and permissions
Familiarity with hybrid Active Directory
Experience with SAN storage (TrueNAS or similar)
Experience with RMM tools (NinjaOne, Splashtop)
Experience with endpoint security platforms (SentinelOne XDR or similar – asset)
Experience with HP Aruba Instant On and Cisco Meraki networking
Highly organized, self-directed, and comfortable working independently
Strong sense of ownership and accountability
Excellent communication and problem-solving skills
Bilingual English/French is an asset
Why Join:
Highly autonomous role with strong ownership and decision-making authority
Opportunity to shape and improve the IT environment
Stable, growing organization
Competitive compensation
Comprehensive health & dental benefits
RRSP matching program
Long-term career growth and advancement opportunities
About the Company
We are an international consulting firm that helps businesses leverage financial incentives to boost their growth and achieve long-lasting performance. We simplify access to these complex incentives. Our combined teams of highly skilled Tax and Technical specialists, enhanced with cutting-edge digital tools, maximise the financial benefits for businesses. With compliance always in front of mind, we have been delivering optimal services for our clients for over 25 years, allowing us to establish the peace of mind that you wil...
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