Skills

Communication Microsoft Excel SAP Sales Training Marketing PowerBI

Job Specifications

Title: Project Coordinator I – Attachment/Sales

Location: Brantford or Waterloo.

Hybrid: 3 days in office (Mon/Tues/Thurs) and 2 days remote (Wed/Friday).

Duration: 12 months

Pay Rate: 26.25/hr

* Drivers abstract is required due to some driving to other offices.

*Travel would be about 20% and mileage is eligible for expense, pre-approved by assignment leader.

Position Description:

Engage and support customers in the community expansion areas as it relates to natural gas sales and attachments. Key components include:

• Advocating for the use of natural gas,

• Conveying business cases

• Reviewing the attachment process

• Investigate service applications status

• Other general questions that may arise.

• Problem solve and initiate solutions.

• Interpret and apply company policy/procedures.

Duties & Responsibilities:

• Meet with potential customers in the field (door to door canvassing), cold calling, as well as at storefront locations/events both in person and virtual.

• Develop, review and maintain community spreadsheets.

• Maintain CE email mailbox, including responding to customer emails and voice messages with accurate information beyond what is in the standard replies/messaging. Need to be able to answer their questions in a manner that opens up the conversation and enables them to connect and pursue a natural gas connection.

• Update community spreadsheets & ArcGIS with information from customers, customer interactions & GetConnected applications.

• Update Tracking sheets weekly with the number of customer contacts & number of customer responses.

• Update Application tracking sheet weekly for under construction projects and monthly for handed over projects.

• Call/email customers in the communities who have expressed interest in natural gas and help answer any questions on attachment steps and articulate the value of natural gas with the aim to secure attachment.

• Investigate/follow up on customer concerns/questions/escalations to be able to help them and make sure we gain attachments. i.e. finding out when a service will be installed.

• Complete SAP tables for new communities based on established scope.

• Confirm polygons/titles are correct in CCWS for each community. F/u on any that need to be corrected.

• Put together information needed for kick off email and/or hand over presentation to the areas.

• Pull together customer contact lists for direct mailing.

• Put together walking lists for door-to-door targeted outreach

• Review any applications that are not progressing, i.e. waiting for validation. Investigate & support if needed.

• Investigate PowerBI discrepancies

• Support GetConnected applications & provide training to support HVAC as needed.

• Be able to review messaging & revise or create new as needed based on needs of business/customers

• Call services installed but not yet activated (meters set not spinning/LUG service lines w/o meters).

• Organize kiosk locations (if applicable)

• Update Dashboards/Present metrics for strategic analysis as needed.

• Update spreadsheets needed to complete work, i.e. PO & Project number spreadsheets/MRU etc.

• Document tasks for others to be able to do work (i.e. list of what communities to search for in GetConnected for each community).

• Looking at any applications that have been cancelled and why & follow up on if needed

• Investigate CCWS for any inquiries that have been sent in for each community - investigate what the response was, update response if appropriate., update ArcGIS/Spreadsheet with customers information if appropriate.

• Complete work required Meter Reading Units.

• Track and clearly document all customer complaints and their corresponding resolutions for O.E.B. interrogatories.

• Assess new construction developments in the communities.

• Contribute supporting data towards regular attachment reports, requiring data entry & tracking of key metrics, customer communication and critical issues as it pertains to assigned communities.

• Support marketing and engagement efforts, including representing the client at external events such as customer, contractor, and partner events, contributing to communications materials, as well as preparing presentations and serving as the presenter/speaker upon request.

MUST HAVE qualifications:

Post-secondary degree in Marketing, Business Administration, Commerce or a related discipline.

• 2-4 years’ successful track record in Business to Customer (B2C) and/or Business to Business (B2B) sales in a related field.

• Competence in utilizing Microsoft Office applications for daily tasks including proficiency in using Microsoft Excel for data management & analysis.

• Demonstrated ability to develop and maintain collaborative relationships.

• Demonstrated sales and customer account/relationship management skills.

• Demonstrated ability to think strategically, understand and apply business analysis methods.

• Work independently, highly organized and ability to manag

About the Company

Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA(tm)! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S. staffing firms renowned for its exceptional client service, SPECTRAFORCE's innovative A.I.-powered talent acquisition platform and proven methodologies set us apart in the industry. We offer a comprehensive range of services including Contingent, Permanent, and Statement of Work (SOW) staffing solutions. Our expertise extends across multiple sectors such as Technology, Financial Se... Know more