Job Specifications
We are looking for a Technical Support Engineer for a large, global B2B high-tech company. In this role, you will provide technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshot and diagnosed design, reliability, and maintenance problems or bugs in platform engineering/software engineering.
This is a 12-month contract (Extension possible). 40 hours per week hybrid role, 2 days a week, Tuesday and Thursday at the client’s office in Santa Clara, CA.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Must be a US citizen or a Green Card holder.
Responsibilities
Be a Customer Advocate, providing support to users/administrators of our platform
Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
Gain an understanding of the ServiceNow platform and all core functionality.
Analyze data to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.
Requirements
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g., Azure AD, Okta, SAML, SiteMinder)
Understanding of Email Troubleshooting (e.g., Office 365, Exchange)
Knowledge of Web Services (SOAP, REST)
Experience with Data Extraction Technologies (e.g., JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge of Network troubleshooting (e.g., Ping, Telnet)
Hands-on experience in any bi-directional integration between two systems
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
Shell)
Experience with relational databases (e.g., MySQL, Oracle)
Experience with the gathering and reading of various log files, including tools like Splunk
Bachelor’s degree
Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer - Integrations (Hybrid – Santa Clara, CA).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation: $40 – $46.33/hr on W2
About the Company
Stage 4 Solutions is a consulting and interim staffing firm ranked on the Inc. 5000 list five times for consistent growth. We specialize in serving high-tech, pharmaceutical, and aerospace/defense companies and government agencies, by providing seasoned professionals for both short-term and long-term needs across marketing, technology and operations teams. We utilize our extensive internal network of experienced consultants and contractors to fast-track critical initiatives and fill resource gaps.
Since 2001, we have served...
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