Skills

Communication Go Problem-solving Customer Service Attention to detail Effective Communication Analytical Skills

Job Specifications

What The Job Is About

As an Implementation Consultant with focus on live customers, you will play an important role in creating, configuring, and assembling the

foundational components of Sofico’s solution to support and enhance business processes. You will

collaborate closely with clients and project teams to design, implement, and deliver tailored solutions that

meet customer needs.

Your responsibilities will include:

Post Go-Live Services

Change Request Management:

Analyze and refine customer service requests into actionable specifications
Verify Miles' capabilities to propose optimal solution directions
Design, execute, document, and deliver configuration solutions
Collaborate with BA’s, TA’s, product managers and developers for enhanced solution implementation

Customer Interaction:

Engage with customers to address complex requirements and provide comprehensive handovers
Provide accurate estimations to Account and Service Desk Managers
Handle customer queries and provide expert advice on solution configurations
Offer guidance on configuration design for customer-led implementations
Support customers in their configuration and development processes
Defect Handling
Leverage advanced implementation skills to address defects in configured solutions effectively

Configuration Execution:

Execute and document configuration solutions
Integrate solutions from various work streams into a cohesive system
Conduct unit testing to ensure quality and reliability of configured solutions

Your interests and skills

You like to work on impactful projects in a dynamic and innovative environment. You will collaborate with

passionate professionals, refine your skills, and contribute to delivering solutions that drive customer

success.

What else is expected:

Proven experience in a configuration or implementation consulting role, preferably in a tech-driven environment
Familiar with software implementation lifecycle and 2nd and 3rd line support
Strong analytical skills with the ability to translate business requirements into technical solutions
Proficiency in system configuration, testing, and documentation
Excellent problem-solving skills and attention to detail
Effective communication and collaboration abilities to interact with diverse stakeholders
Experience in customer engagement and providing consultative support
Familiarity with ERP software solutions in the automotive or financial services sectors is a plus

What we offer you

Competitive salary package
Company car with fuel card/ charging card
Meal vouchers
Group and hospitalization insurance
Yearly bonus (CAO90)
Additional benefits: bike leasing and flexible working hours

Join an international, multicultural company with more than 35 years of experience, which doubles in size every 5 years. We encourage a horizontal, open corporate culture where career development and personal growth are central. You benefit from a comprehensive 6-month onboarding, including a dedicated job coach, and receive ongoing learning opportunities. Participate in fun team activities such as after-work drinks, barbecues, family days, and company weekends. Additionally, you work in a modern and easily accessible office, equipped with charging stations for electric cars and bikes, as well as free shared bikes.

About the Company

For over 35 years, the world’s leading automotive finance, leasing and fleet & mobility management companies use Sofico’s industry applications to adapt and scale to their customers’ evolving mobility needs. Worldwide, they trust the cloud-based contract management platform Miles Enterprise to be the backbone of their daily operations. Additionally, mobility service providers turn to Sofico’s suite of modules to upgrade their customers’ service levels and define new commercial offerings. Know more