Job Specifications
Company Description
"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.
What You Will Be Doing
Ensures each guest receives a warm and welcoming reception, and a fond farewell according to all Fairmont Hotels & Resorts Standards
Communicates with other departments for general hotel knowledge as well as completing guest requests in a timely manner and ensures follow up is completed
Ensures that all bills are kept up to date and accurate and process upon departure
Takes advance reservations, bookings and special requirements
Enrolls new FPC members and updates FPC profiles as required
Remains observant and responds to each guest who approaches the Front Desk
Qualifications
Strong computer knowledge of Opera Property Manager System
Micros, Microsoft Excel, and Word knowledge are assets
Physically able to complete all aspects of the position without restriction
Previous Hotel Front Office experience an asset
Post secondary diploma in a Hospitality Management Program an asset
Fluency in a second language as it relates to the hospitality industry is an asset
Must have excellent verbal, comprehensive & written English communication skills
Additional Information
What’s In It For You
Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Discounted meals in our staff cafeteria
Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
Complimentary dry-cleaning services for your work attire
Learning programs tailored to hone your skills and talents
Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
About the Company
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as ...
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