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Information Technology Service Management Consultant

Information Technology Service Management Consultant

Hybrid

Toronto, Canada

Freelance

07-01-2026

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Skills

Communication Leadership Jira ServiceNow Architecture Application Architecture Azure AWS

Job Specifications

ITSM Lead (Onshore)

Location: Toronto, Canada

Overview: Own the Incident, Problem, and Change processes for the portfolio. Ensure disciplined execution, robust communications, and reporting. You’ll run Major Incident bridges, maintain SLAs/OLAs, and drive continuous improvement with the tech leads and manager.

Must Have Skill: Experience with Credit Cards

Key Responsibilities:

Lead Major Incident Management and stakeholder updates.
Govern ITSM practices in ServiceNow/Jira.
Track KPIs and drive continuous improvement.
Coordinate CAB participation and manage change schedules.

Required Skills:

Deep ITIL/ITSM experience and strong communication skills.
Familiarity with ServiceNow and cloud environments (Azure and AWS).

Preferred Qualifications:

Experience running MIM for banking platforms.
10+ years in application architecture and leadership

About the Company

Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 15 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries. Headquartered in Farmington Hills, Michigan, we specialize in temporary workforce solutions, permanent placements, contract-to-hire, and recruitment process outsourcing (RPO) across the USA, Canada, Mexico, and India. At Yochana, we go beyond traditional hiring agencies--our customized recruitment strategies and AI-driven ... Know more