Job Specifications
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Role: Assistant Technology Support Manager
Location: Leeds, 2 days per week on site required
Duration: 6-month contract
Rate: Via UmbellaAbout the Role
We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support, helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies.Key Responsibilities
Provide 1st and 2nd line IT support to business users in a fast-paced environment
Analyse and troubleshoot technical problems, arriving at logical solutions
Respond to IT requests via multiple channels (in-person, phone, email, etc.)
Prioritise, coordinate, and complete tasks within set deadlines
Work effectively independently and as part of a team
Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues
Invest in personal development and coach others when required
Essential Skills & Experience
Strong experience in 1st and 2nd line IT support
Excellent problem-solving skills and logical thinking
Exceptional verbal and written communication skills
In-depth knowledge of Windows 11 and previous support experience
Strong troubleshooting skills in Microsoft Office 365/Office 2016 (Outlook, Word, Excel, PowerPoint)
Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM/Intune)
Experience supporting Microsoft Managed Device (MMD) environments
Experience supporting MacBooks/MacOS
Experience supporting colleagues in a financial services environment
Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
About the Company
Since 2005, Pontoon Sports has focused on developing technically innovative apparel for a range of sports. We don't buy off-the-shelf garments and re-brands them we develop garments from scratch. Concentrating on providing the highest level of functionality that will deliver the greatest success to the user. Starting off in rowing clothing we work in the custom team-wear space and supply large institutions such as universities, schools, and teams with specifically branded apparel.
Our focus is on stretch garments that requi...
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