Job Specifications
Technical Lead – Salesforce (Service Cloud & OmniStudio)
Role Overview
We are looking for an experienced Salesforce Technical Lead to define the technical vision and drive the delivery of high-quality solutions on the Salesforce platform. In this leadership role, you will oversee the architecture and development of Service Cloud and OmniStudio implementations, ensuring they support our critical captive finance operations. You will serve as the primary technical authority, guiding the team through complex challenges while bridging the gap between business requirements and technical execution.
Key Responsibilities
Technical Delivery:
Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud.
Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
OmniStudio Architecture:
Architect and deliver the implementation of complex business processes using OmniStudio.
Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes.
Integration:
Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
Mentorship & Standards:
Establish and enforce best practices, coding standards, and comprehensive documentation.
Conduct code reviews and mentor developers to foster technical growth within the team.
Stakeholder Collaboration:
Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualifications
Deep Salesforce Platform Expertise:
Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
OmniStudio Specialization:
Strong architectural background in OmniStudio (formerly Vlocity).
Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
Data & Integration:
Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.
Experience Required
Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity). Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
About the Company
Why Choose Epitec?
Founded in 1978 and headquartered in Southfield, Mich., with regional hubs in Chicago, Central Illinois, and Dallas, Epitec is dedicated to making staffing personal. Our customers include Fortune 500 companies across the United States, providing you access to high demand career opportunities.
What Makes Epitec Different?
Our flexible workforce model is designed with you in mind. Whether you're looking for contract-to-hire, direct hire, or other employment options, we tailor our services to fit your career...
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