Skills

Communication Leadership Go Active Listening Project Management

Job Specifications

Join Police Digital Service as a Business Transformation Lead

Starting at £50,000 pa

About Police Digital Service

We exist to harness the power of digital, data and technology to enable UK policing to better protect the communities it serves. Ours is a team of experts in commercial services, technical assurance, data, digital transformation and innovation, with a unique experience in policing and national programme delivery.

The National Management Centre will provide visibility and control of information risks for Policing. It will support the 24x7x365 nature of the police operations, providing a threat detection and response capability for digital services before, during and after cyber attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level.

Key Responsibilities

Work closely with internal and external stakeholders to understand upcoming change, how it will impact the NMC (National Management Centre) and relevant partners
Drive early engagement to communicate and deliver change that supports transformation of the services provided by the NMC
Be responsible for ensuring current onboarding process and procedures are continually reviewed to meet both business and customer requirements
Work with partners and internal/external stakeholders to follow a defined and governed onboarding process to ensure their safe adoption of NMC services
Be responsible for the sharing of good practice between partners and stakeholders and, where appropriate, facilitating access, learning, and sharing
Report into senior management and Programme Boards
Work with internal and external stakeholders to ensure that there is enough capacity to meet the NMC demand plan
Continual service improvement, consistently analysing processes for potential improvement opportunities
Ensure that risks and issues associated with the delivery of services are identified and appropriately managed on an ongoing basis
Service level management, planning for and defining organisational service delivery targets, then measuring performance against those targets
Key activities include identifying shared challenges across organisations and departments, leveraging appropriate methods to deliver defined outcomes

What you need to succeed in the role

Essential

Strategic change and project management experience
A solid understanding of how people go through a change and the change process
An understanding of cyber security and supporting/emerging technologies
Proven leadership, stakeholder and vendor management experience
Proven ability to influence, negotiate and challenge effectively at senior levels
Proven track record of delivering results in a complex, challenging and sensitive environment
Demonstrable experience in managing service performance and reporting
Demonstrable experience in the management of service risks and issues
Exceptional communication skills, both written and verbal
Excellent active listening skills
Flexible, adaptable and have willingness to learn

Desirable

Awareness and appreciation of the challenges presented by delivering operational Policing Services
Experience of benefits realisation and measuring change effectiveness
Experience of working within an environment with mature and established governance practices and processes
Change or project management qualifications

Diversity, equity and inclusion

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.

Working Arrangements

At the NMC, you will benefit from hybrid working, getting the advantages of both face-to-face team engagement and home working. NMC employees have the opportunity to work in our modern office environment for in-person collaboration, however you will also get the opportunity to work from home 2 days a week.

All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.

About the Company

The Police Digital Service (PDS) is the UK organisation responsible for coordinating, developing, delivering, and managing digital services and solutions that enable UK policing to safely harness technology to improve public safety. Funded by policing and the Home Office, PDS works with law enforcement organisations, private industry, charities, public bodies, and government to deliver digital services and solutions with policing, for policing. Know more