Job Specifications
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Job details
This Jobot Consulting Job is hosted by Dan Dungy
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Salary $75,000 - $95,000 per year
A Bit About Us
Growing Tech company. Capabilities include Managed Services, hardware/software sales and implementation, security services, NOC, SOC, network engineering and architecture.
Why join us?
Career Growth Opportunities, company paid training and certifications, performance bonuses, great benefits and unlimited PTO
Job Details
Job Details
We are seeking a highly skilled and experienced **Tier III IT Support Technician** to join our team. This role serves as the top-level escalation point for technical issues and is responsible for leading complex troubleshooting efforts, mentoring junior technicians, and driving infrastructure improvements. The ideal candidate will have a strong background in enterprise IT environments, including Windows, macOS, networking, and print management systems.
### **Core Responsibilities**
Act as the final escalation point for Tier I and Tier II support issues
Lead troubleshooting of complex system, server, and network problems
Provide advanced support for macOS, iOS, and Windows 11 devices
Oversee large-scale hardware and software deployments
Manage enterprise print infrastructure and solutions
Mentor and train Tier I and Tier II technicians
Document advanced troubleshooting procedures and establish technical standards
Collaborate with clients and escalate support cases when necessary
### **Required Qualifications**
Minimum 5 years of IT support experience, including Tier II or equivalent advanced roles
Advanced administration of Windows 11 and Windows Server environments
Strong expertise in macOS and iOS device support
Experience with enterprise networking routing, switching, firewalls, VPNs, DNS
Skilled in hardware deployment and lifecycle management
In-depth knowledge of print infrastructure and enterprise print management tools
Proven ability to lead escalations and work independently
Excellent communication skills with staff, executives, and vendors
Professional appearance and demeanor in client-facing situations
### **Preferred Qualifications**
Experience with ConnectWise (ticketing, RMM, documentation)
Advanced scripting or automation skills (PowerShell, Python, Bash)
Experience with cloud migration and hybrid environment management
### **Key Competencies**
Expert-level problem-solving and root-cause analysis
High attention to detail in planning, troubleshooting, and documentation
Ability to manage high-priority escalations and multiple concurrent projects
Strong leadership and mentoring capabilities
Strategic thinking and proactive infrastructure improvement
Independence, accountability, and sound decision-making under pressure
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Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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