Skills

Communication Facilitation Recruitment

Job Specifications

Are you passionate about driving change and improving services through insightful analysis and innovative thinking? Join our dynamic ICT team at City of York Council as a Business Analyst and help shape the future of public service delivery.

About The Role

As a Business Analyst, you will play a pivotal role in identifying, analysing, and validating business needs across a range of transformation projects. You’ll work closely with stakeholders to gather requirements, design new service delivery models, and support the development of IT systems and business processes.

Key Responsibilities

Lead end-to-end service design using business analysis and BPR techniques (e.g., Lean).
Facilitate workshops and meetings with internal and external stakeholders.
Analyse data and identify barriers to service efficiency.
Design and document new processes and functional specifications.
Advise on legislative and operational changes and their impact on services.
Maintain awareness of emerging methodologies and technologies.

What We’re Looking For

Prince2 Foundation or BCS Business Analysis certification.
Strong facilitation and interpersonal skills.
Experience in process mapping (e.g., using Visio).
Excellent communication and report-writing skills.
Ability to work independently and manage priorities.
Commitment to continuous professional development.

Why Join Us?

Be part of a high-profile transformation programme.
Work in a hybrid environment with flexible arrangements.
Collaborate with diverse teams across the council and external partners.
Make a real impact on services that matter to our residents.

If you have a background of finding pioneering solutions to complex problems are capable of seeing the big picture and delivering at pace, driven to deliver efficiencies and opportunities through process optimisation, digitisation and automation we would very much like to hear from you!

This role is suitable as a job share opportunity.

This vacancy is available as a secondment opportunity for internal candidates. Permission must be sought from your current line manager before applying for a secondment opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Ben Medley, Service Design Manager ben.medley@york.gov.uk or Karen Streeton, ICT Digital Portfolio & Change Manager, karen.streeton@york.gov.uk

Closing date: Sunday 7 December 2025 at 12 midnight

Interview date: Week commencing 15 December 2025

About the Company

Please submit general enquiries to: ycc@york.gov.uk or 01904 551550. Complaints and feedback to http://york.gov.uk/4Cs. From our offices in West Offices and Hazel Court, and with partners, City of York Council serves over 200,000 residents in and around York. Local communities depend on the statutory services we deliver and our people are proud to keep York clean, safe, productive and resilient. A strong council can also be an empowering force - transforming lives, communities and generations. We deliver lots of impor... Know more