Job Specifications
Overview
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time.
Position Summary
As Salesforce Administrator, you’ll play a vital role at RPM Living. Working closely with other Salesforce Administrators and Salesforce Developers, this role will gather requirements and assist in designing comprehensive solutions in the Salesforce environment. Our Salesforce user experience is of great importance to us. Therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.
Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
Create and edit reports and dashboards based on user requirements
Manage custom report types
Manage support queue with adherence to established SLA’s
Assist and train users on navigating and using our Salesforce environment
Create training documentation and maintaining a library of resources for users to reference
Salesforce configuration changes, including (but not limited to): custom objects, fields, page layouts, record types, reports, and dashboards
Manage end-user cases, case queues and case escalations within the RPM Salesforce org
Support new and existing projects as directed by the Salesforce Administrator and Developers
Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities
Assist Tableau users with requests regarding permissions, data validation, and other tasks
Enjoy being part of a dynamic team that participates in many high-profile projects
Education And Experience
Salesforce Administrator Certification
1+ year of Salesforce Administrator experience
Must have strong active listening skills
Analytical and problem-solving skills
Must have strong attention to detail when communicating with end users (verbal & written)
Strong attention to data quality and accuracy
Proactive attitude towards platform enhancements
Qualifications
Physical Requirements:
May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment
This is a remote role to work within Central Time zone work hours
The office is an open setting which may include bright lights, constant noises and distractions
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dr
About the Company
RPM Living is a full-service multifamily management, investment and development company offering an innovative and personalized approach to real estate services. RPM is ranked #3 on the NMHC Top 50 Largest Apartment Manager list with more than 225,000 units under management. Founded by CEO Jason Berkowitz in 2002, the firm has grown to include 4,600 associates working in 47 markets, all of whom share a passion for enhancing clients’ investments through customized solutions and exceptional resident-centric service. RPM is hea...
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