Job Specifications
Job Description
La version francaise suivra**
You belong at Day & Ross.
Bilingual Customer Care Representative
Full-time, 80% remote.
Monday to Friday / 6:00 a.m. - 7:30 p.m. (Alternating shifts).
This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet.
How You'll Help
Respond to customer inquiries, issues, and concerns with professionalism and empathy.
Deliver exceptional service in every interaction, ensuring a positive experience.
Leverage our tools and systems to support efficient and effective service.
Communicate clearly and confidently about our services, processes, and policies.
Resolve issues promptly and ensure customer satisfaction.
Escalate complex or unresolved concerns to the appropriate team or leader as needed.
Your Skills & Experience
Bilingual in English and French (written and verbal).
High school diploma required; post-secondary education in business or a related field is an asset.
At least 1 year of experience in a customer service or call center role.
Familiarity with Salesforce or other customer relationship management (CRM) systems -- an asset.
Experience using TruckMate systems is an asset.
A background in transportation or logistics is a strong advantage.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Proven ability to work independently, stay organized, and manage time effectively.
Strong attention to detail with excellent communication and interpersonal skills.
Must reside in Manitoba and have reliable access to high-speed internet.
To apply, visit our Careers page at dayross.com.
If you're chosen for the role, you'll be asked to provide references and criminal background checks before employment. You'll only be contacted if you're selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.
Vous appartenez a Day & Ross.
Representant(e) bilingue du service a la clientele.
Temps plein, teletravail a 90%.
Du lundi au vendredi / de 6 h a 19 h 30 (quarts de travail en alternance).
Winnipeg (MB)
Ce poste offre la possibilite de travailler a domicile, avec des horaires de travail flexibles. Le ou la candidat(e) retenu(e) doit avoir acces a Internet haute vitesse.
Comment vous allez contribuer
Repondre aux demandes, problemes et preoccupations des clients avec professionnalisme et empathie.
Offrir un service exceptionnel a chaque interaction afin d'assurer une experience positive.
Utiliser nos outils et systemes pour fournir un service efficace et de qualite.
Communiquer de maniere claire et assuree a propos de nos services, processus et politiques.
Resoudre les problemes rapidement et assurer la satisfaction de la clientele.
Transmettre les situations complexes ou non resolues a l'equipe ou au gestionnaire approprie.
Vos Competences Et Votre Experience
Bilinguisme anglais/francais (ecrit et oral).
Diplome d'etudes secondaires requis; des etudes postsecondaires en administration ou dans un domaine connexe sont considerees comme un atout.
Minimum d'un an d'experience dans un role en service a la clientele ou en centre d'appels.
Connaissance de Salesforce ou d'autres systemes de gestion de la relation client (CRM) - un atout.
Experience avec les systemes TruckMate est un atout.
Experience dans le domaine du transport ou de la logistique est un fort avantage.
Maitrise de la suite Microsoft Office (Word, Excel, Outlook, etc.)
Capacite demontree a travailler de facon autonome, a rester organise(e) et a bien gerer son temps
Excellente attention aux details, avec de solides competences en communication et en relations interpersonnelles
Doit resider au Manitoba et avoir un acces fiable a Internet haute vitesse
Pour postuler, visitez notre page C
About the Company
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With more than 8,000 team members on and off the road, we offer a diversified portfolio of freight and delivery solutions, including LTL/Truckload, Dedicated Fleet Solutions, Residential, and Logistics. Whether you're shipping a couch to an online customer, making regular deliveries to your retail stores, or moving goods across the world, we've go...
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