Skills

Communication Shopify Test Decision-making Sales Customer Service CRM Analytical Skills Marketing Digital Marketing

Job Specifications

55K P.A.

A luxury beauty brand is looking for an experienced Ecommerce Digital Marketing Manager to be based in London.

As Ecommerce Digital Marketing Manager, you’ll be at the forefront of digital success, ensuring the website and online channels are optimised to maximise sales and conversions. From planning promotions and overseeing CRM strategies to managing digital marketing agencies and improving the customer journey, you’ll be the driving force behind online growth.

Key Accountabilities:

Website Management / Online Trading

Support the Head of Ecommerce with digital strategy and budgeting
Plan and execute promotional activities in line with marketing and trade calendars
Work closely with internal teams and third-party agencies to deliver website updates
Identify trends in performance and explore opportunities to increase revenue
Analyse sales and conversion data to improve performance
Support the ecommerce roadmap, testing and briefing new functionalities

Digital Marketing / CRM

Develop and execute CRM strategies for email, SMS, and loyalty programmes
Oversee digital marketing agencies and CRO teams on plans and deliverables
Build and manage content across the website and digital channels
Attend strategy meetings with key third-party agencies

Customer Experience

Optimise mobile and desktop website experiences to improve sales and conversions
Collaborate with customer service teams to ensure a seamless online journey
Monitor heatmaps, analyse customer behaviour, and recommend improvements
Provide key digital insights and reports to inform decision-making

Supply Chain and Operations

Work with supply chain teams to ensure accurate stock levels on the website
Conduct regular system checks, including test orders

General

Contribute to overall business strategy and direction
Provide support to ecommerce and commercial teams as needed
Ensure accurate reporting and efficient communication across teams

We’re looking for someone with proven ecommerce experience, ideally within retail, beauty, or fashion. You’ll have a sharp commercial mindset, strong analytical skills, and a natural ability to identify opportunities to enhance revenue and customer experience. You are highly computer literate and detail orientated with the ability to identify opportunities.

Experience with Shopify or Magento, digital marketing, CRM strategies, and third-party agency management will give you an edge. If you thrive in a fast-paced, results-driven environment and have a passion for delivering top-tier online shopping experiences, we want to hear from you!

About the Company

Artisan People Group is a market-leading recruitment agency which is passionate about delivering customer service excellence. Our brand pillars: * Luxury Retail * Beauty & Fashion * Galleries & Museums Our clients love us because we’re good at what we do and always go the extra mile, and place candidates with the same work ethic As suppliers of temporary and permanent vacancies in London and across the UK, we have unrivalled expertise in matching clients with the right candidates. Know more