Job Specifications
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Roku People’s team is comprised of trusted consultants to our People Partners and the business leaders at Roku. We are responsible for all aspects of the employee’s journey whilst working at Roku – from onboarding through payroll as well as implementation, administration, and evolution of compensation and benefits programs across Roku globally.
We’re looking for a People Programs Specialist to join us in our Austin, TX office, and join our team as we scale and improve programs for our current employees as well as develop new programs for our rapid business growth globally. Our ideal candidate will be a self-starter and have extensive global experience in Leave of Absence. This role will report to the Senior Manager, People Programs. This is a 'hands-on' position that requires strong attention to detail, project coordination, and skills to support our global processes as well as global expansion projects.
This role is Monday - Thursday in office with the option to work from home Friday.
About the Role
The People Programs Specialist role is responsible for supporting and executing leave-related programs and processes for U.S. employees, with a strong focus on compliance, accuracy, and a positive employee experience. This role partners closely with our leave administration vendor (TriStar), People Business Partners (PBPs), Benefits, Payroll, and other internal teams to guide employees through the LOA process, ensure data integrity, and support continuous program improvement. The ideal candidate is detail-oriented, empathetic, and solutions-focused, with a passion for helping employees navigate complex leave scenarios confidently and seamlessly.
What you’ll be doing
Serve as a primary point of contact for employees throughout their leave journey — answering questions, clarifying next steps, and providing guidance on policies, timelines, and documentation requirements.
Partner with TriStar to ensure leave cases are initiated, tracked, and resolved accurately and on time, escalating complex issues as needed.
Audit LOA data across Workday, TriStar, and payroll systems to ensure alignment, accuracy, and compliance with company policies and state/federal regulations.
Coordinate with Payroll and Benefits teams to ensure proper pay continuation, benefit deductions, and reinstatements during and after leaves.
Maintain and update internal LOA documentation, knowledge base articles, and employee communications to ensure clarity and consistency.
Stakeholder Engagement & Continuous Improvement
Collaborate with PBPs, Benefits, Payroll, and Legal to resolve employee inquiries and ensure a coordinated support experience.
Act as a liaison between TriStar and internal stakeholders to address escalations, resolve process gaps, and enhance program effectiveness.
Monitor and track case trends, employee feedback, and service levels to recommend improvements to the leave process and overall employee experience.
Support training efforts for PBPs and managers on LOA processes, compliance considerations, and best practices.
Assist with compliance audits, reporting, and preparation of program metrics and KPIs for leadership review.
Champion process automation and system enhancements to improve efficiency, reduce manual work, and enhance data accuracy.
We're excited if you have
Bachelor’s degree required with a minimum of 3 years of work experience in Benefits Administration or HR Operations
Outstanding communication (written and verbal), organizational, and problem-solving skills
Fluency in English a must; other languages a plus
Broad understanding of Global HR Operations and thorough knowledge of HR policies & procedures
Experience with LOA and US benefits is a must; experience with benefits in other countries is a plus
Systems and technical aptitude; advanced skills in Microsoft Suite and Workday
Comfortable working in a dynamic, rapidly evolving business environment
Perform well under pressure, multi-task, work independently and as a part of a team
Flexible and able to quickly change course when the needs of the business and our team
shift direction or accelerate delivery
You love to help shape dynamic and
About the Company
With the #1 platform for streaming television in the U.S., Roku wants to revolutionize the way the world watches TV.
Our Roku-branded TVs, Roku TV models, Smart Home system, streaming players, audio equipment, and the purpose-built operating system that powers it all can turn any home into a home theater, with seamless integration of hardware and software. Our commitment to our users extends to our brand studio, which creates innovative Roku Originals exclusively for The Roku Channel, a free channel that reaches approximat...
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