Job Specifications
Inviting applications for the role of [Lead Consultant], [Windows Administrator]!
Job Title: Lead Windows Administrator
Location: Montreal, QC (Day one onsite with 5 days work from office)
Duration: Full-time
The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems. Vulnerability remediation.
Expert in Configuring and administering windows server 2008/2012/2016/2022.
Good understanding of Exchange 2016 and Office 365 related issues.
Good understanding of Enterprise Vault
Maintain servers both physical and VM environment (HP SimpliVity) with maximum uptime.
Mastered in trouble shooting windows OS issues for L1 & L2 issues in windows environment.
Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration.
Responsible for third-level support for all server related issues. Implemented security policy and virus protection.
Participate in complete system builds, upgrades, migrations and patch management.
Preparation and maintenance of documentation of technologies, standards and procedures.
Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks.
Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance.
Server hardware troubleshooting by using through ILO and HP SIM.
Configure & troubleshooting in Exchange Server with Enterprise Vault / Archiving
Hardware firmware upgrade for physical servers like HP, Dell and IBM.
Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems.
Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools.
Create new VMware virtual machines to meet the specifications provided by the Client.
Involve in On Call rotation for supporting production strictly maintaining SLAs.
Perform necessary analysis to provide all required evidence to support the project requirements.
Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA.
Provide escalation support for Windows team.
Manage and complete assigned projects
Must be willing to handle varying shifts.
Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science, IT, Systems Engineering or a related qualification.
Preferred Qualifications/ Skills
Strong Analytical and problem-solving skills
Ability to effectively interact with upper management for presentation of new functionality and solving problems
Strong written and verbal communication skills.
Ability to work under pressure in a fast-paced environment.
Willingness to work on-call in emergency or priority issues.
Ability to take independent initiative when needed
Capital Markets Domain knowledge is preferred.
Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
Basic understanding of IT infrastructure and troubleshooting.
Technical and system expertise in relevant IT workstreams.
Strong analytical and problem-solving skills.
Advanced troubleshooting, including the ability to delve into more complex issues, which require a deeper understanding of systems and applications.
Specialized knowledge in specific areas allows them to tackle intricate problems.
Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience.
Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
Capability to coordinate and execute projects assigned
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisivene
About the Company
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data,...
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