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Support Engineer – API Platforms SQL Unix Scripting

Support Engineer – API Platforms SQL Unix Scripting

Hybrid

Surrey, United kingdom

£ 41,000 /year

Freelance

15-10-2025

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Skills

Java JavaScript Jira SQL ServiceNow Customer Service CRM Architecture Application Architecture Linux Software Development Agile Unix/Linux

Job Specifications

Senior Support Engineer - API Platforms

Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical?

We're looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.

As a Support Engineer, you'll provide technical support to business customers who are using the platform. You'll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You'll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.

To be successful in this role, you'll need

Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company.
You'll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow, Salesforce.com and experience using a software defect tracking system such as JIRA.
In addition, you'll need strong exposure to broad technical skills such as Java development, SQL, application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API's.
Experience supporting a UNIX/Linux environment would be preferred
If you're a problem solver with outstanding troubleshooting skills, we'd love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.

The Offer

This role offers an annual salary of PS41,000 per year
It's a Hybrid role, so 2-3 days a week onsite (free parking is available)

Interested, Apply today for immediate review of your CV

About the Company

Welcome to Principle's LinkedIn profile page! We are a globally recognised, multi-award-winning recruitment agency specialising in partnering with MSPs and organisations to place contingent and permanent workers across various sectors, including Technology, Engineering, Media, Marketing, Operations, Legal, Finance, and HR in Ireland and the UK. At Principle, we are proud champions of Diversity, Equity, and Inclusion (DE&I) and are a diverse-owned recruitment agency certified as Women Owned by WEConnect International. Our c... Know more