Job Specifications
We are a Toronto-based startup building a next-generation data and AI platform. Our mission is to make data transparent, interactive, and accessible to everyone -- from organizations and NGOs to enterprises and individuals.
We're looking for a Technical Support Specialist who will provide outstanding support to our users, partners, and enterprise clients. This role requires someone with strong technical knowledge, excellent problem-solving skills, and the ability to communicate complex solutions clearly. You will be the frontline connection between our platform and our users, ensuring smooth onboarding, issue resolution, and customer satisfaction.
What We Offer
Competitive compensation: $100,000 annual base salary + $20,000 bonus after the first year
Full-time role, up to 60 hours per week
Office-based culture: 5 days onsite in downtown Toronto
High-growth startup environment with direct access to the leadership team
The opportunity to shape how support is delivered for a transformative data + AI platform
What You'll Do
Serve as the first point of contact for technical issues from users, partners, and enterprise clients
Troubleshoot and resolve issues across web applications, APIs, databases, and integrations
Assist enterprise customers with onboarding, configuration, and usage of our platform
Document and escalate complex issues to engineering when required
Provide feedback to product and engineering teams to improve reliability, usability, and customer experience
Represent the company with professionalism and a customer-first mindset
What We're Looking For
5+ years of experience in technical support, IT, or related roles
Strong knowledge of web applications, APIs, and databases (SQL experience is a plus)
Familiarity with SaaS platforms, cloud services (AWS/GCP/Azure), and distributed systems
Ability to quickly diagnose and resolve technical issues, often under time pressure
Excellent communication skills -- able to explain technical solutions clearly to non-technical users
Experience with support ticketing systems, CRM tools, and documentation platforms
Strong organizational skills with the ability to manage multiple priorities in a fast-paced startup environment
Ideal Attitude & Mindset
Customer-first: driven to solve problems and deliver excellent service
Resourceful and proactive: you don't just log issues, you work to solve them
Comfortable with high-intensity startup culture and long-term commitment
Strong ownership: you take responsibility for issues until they are resolved
Excited about AI, data, and transparency, and eager to grow with the company
If you're a tech support professional ready to support a global data + AI platform at a critical stage of growth, we want to hear from you.
Apply directly via LinkedIn or reach out to us with your CV at max@hostedftp.com
About the Company
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