Skills

Communication Research

Job Specifications

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you.
Please note this role has been deemed inside IR35 and requires a day per week onsite.
Professional experience as a user researcher, working with other User Centred Design disciplines
Experience advocating for user research and engaging sceptical colleagues and stakeholders
The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services.
Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project
Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions
Lead colleagues to analyse research data and synthesise clear and actionable findings
Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs
Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features
Help build user-centred practices in digital communications team
Develop and ensure good user research practice, sharing knowledge with other user researchers
Experience working with GDS frameworks would be highly advantageous
You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

About the Company

We're proud to partner highly skilled technology professionals with businesses across the UK and Europe, to create positive change, together, exceeding career and company ambitions with passion, empathy and respect. Because we believe in empowering people to inspire innovation that shapes the future. Know more