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Information Technology Support Engineer

Information Technology Support Engineer

On site

London, United kingdom

Full Time

18-09-2025

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Skills

Communication ServiceNow Networking Windows Organizational Skills Active Directory TCP/IP

Job Specifications

About the Role

Are you looking for a new challenge in the energy and trading industry? A leading global firm is seeking a tech-savvy, proactive, and customer-focused IT Support Analyst to join its London office. This role blends traditional IT support responsibilities with high-touch service desk duties, supporting a dynamic and fast-paced trading environment.

You'll be part of a collaborative IT team, working closely with business users to ensure seamless technology experiences across the organisation.

Key Responsibilities

Provide daily IT support across hardware, software, and infrastructure.
Deliver 1st and 2nd line support (and 3rd line where capable) via email, phone, and in-person.
Manage Active Directory accounts and permissions.
Use ServiceNow to log, track, and resolve incidents and requests.
Train users on best practices for PCs, mobile devices, and collaboration tools.
Create and maintain technical documentation and support processes.
Own and resolve VIP support issues with urgency and professionalism.
Collaborate with global IT teams to ensure consistent service delivery.

Skills & Qualifications

Strong technical knowledge of:

Windows OS, Microsoft Office Suite, Outlook

Active Directory, basic networking (DNS, VPN, TCP/IP)

Computer hardware and peripherals

Excellent communication and organizational skills.
Fluent in English; additional languages are a plus.
Ability to manage multiple priorities in a fast-paced environment.
Proven experience supporting users in a trading house or financial services setting.
Customer-focused mindset with a proactive and independent approach.

About the Company

Coba IT is a staffing solutions business that was incorporated in 1997, with operating offices based in the UK, Switzerland and Serbia. At Coba we recognise that it is people who make the difference between a good organisation and a great organisation. Coba's aim is to provide our clients with reliable, motivated and highly competent technical expertise when they require it, where they require it and how they require it. For our clients, whether our engagement is focused on overall strategy, or project specific, our team of ... Know more