Job Specifications
Role Summary
At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
As a Client Experience Manager at Capital Economics, you will play a pivotal role in ensuring our clients receive exceptional service and derive maximum value from their investment in our products. You will work closely with newly acquired and existing clients to understand their business needs, address critical pain points, and empower users to achieve their objectives by leveraging Capital Economics' insights, proprietary data, and direct access to our economists. You'll drive platform adoption and identify opportunities for growth across your accounts.
The ideal candidate will have a strong background in client success, excellent communication skills, and the ability to build tailored solutions that align with individual user objectives. You will collaborate with internal teams to drive client engagement, revenue growth, and retention strategies that foster long-term partnerships.
This role provides a strong foundation for progression into more senior client-facing positions. High performers will have the opportunity to take on increasingly strategic accounts, contribute to cross-functional initiatives, and grow into a Senior Client Experience Manager role.
Key Responsibilities
Client Lifecycle Management
Own the end-to-end client journey from onboarding through renewal, ensuring consistent value realization
Develop and execute tailored success plans aligned to client pain points, success metrics, and platform usage
Monitor client health scores and engagement metrics to proactively manage risk and retention
User Experience & Adoption
Drive platform engagement by identifying usage gaps and delivering targeted adoption strategies.
Tailor onboarding and engagement strategies to user personas, ensuring relevance and impact across varied roles and use cases to maximise adoption
Strategic Account Management
Regularly engage with and present to C-suite stakeholders, fostering strategic relationships while identifying and cultivating client advocates to support long-term partnership and account growth
Identify expansion opportunities and collaborate with internal teams to drive upsell/cross-sell initiatives
Value Selling & Commercial Acumen
Apply MEDDPICC methodology to qualify opportunities, uncover pain points, and drive value realization
Use commercial playbooks to ensure consistency and compliance in client interactions
Demonstrate excellence in pipeline management, ensuring accurate forecasting, timely follow-ups, and strategic prioritization of opportunities across the client portfolio
Feedback & Product Collaboration
Act as the voice of the client internally, providing structured feedback to Economist, Product, and Marketing teams
Participate in product ideation sessions to shape future product enhancements based on client needs
Requirements
The ideal candidate will meet some or all of the following qualifications{{:}}
1+ years' demonstrative experience in Client Success, Account Management or Client Experience roles in B2B Financial Services environment
Experience with value selling frameworks (e.g., MEDDPICC) and commercial negotiation
Strong understanding of user engagement strategies and lifecycle management
Familiarity with macroeconomics and its relevance to financial decision making is desirable
Proficiency in CRM and analytical tools (e.g., Salesforce, Tableau)
Excellent communication, stakeholder management and problem-solving skills
Organised, proactive and capable of managing multiple accounts simultaneously
Passion for delivering excellent service and advocating for client needs
We offer world class training including comprehensive coaching on value selling including AI generated persona role plays. If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply. Please submit your CV along with a cover letter detailing your suitability for this role.
Capital Economics is committed to equality, inclusion and diversity. We encourage applications f
About the Company
Capital Economics is a world-leading provider of independent economic insight. We enable organisations to make better investment decisions that deliver sustainable value. Our team of 70+ experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy to serve our diverse global client base. We offer country and regional analysis on over 100 markets and economies, including the US, Canada, UK, Western Europe, Japan, China, India, Latin America, Emerging Europe, th...
Know more