Job Specifications
UK (Remote or Hybrid, it's up to you!)
FTC (10 to 12-month fixed-term contract)
PS45,000 - PS50,000 base per annum (based on experience)
Full-time or Part-time - we're open to discuss both options
Our Perks
Monthly Health & Wellness budget
Annual Learning and Development budget
Flexible working in a choice-first environment - we trust the way you want to work!
Work From Home Allowance
25 Holiday Days + your local bank holidays
Your birthday off
Enhanced Family Leave, Fertility Leave, and Neonatal Leave
Optional Healthcare Plan
Life & income protection
Employee Assistance Programme
If you're in London, a dog-friendly office with great classes, events, and a rooftop terrace
The Role
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit feedback to enable our customers to identify what they should do next.
We're now looking for a talented Events & Community Manager to join the team!
What You'll Be Doing
Owning, developing and implementing an effective multi-channel marketing strategy for virtual and physical events - panels, webinars, roundtables, networking experiences etc - including pre-and post-event communications and attendee management.
Planning and running our events - virtual and in person - curating private events to attract and engage senior stakeholders.
Managing interactions with the Chattermill CAB (Customer Advisory Board) and Champions groups.
Owning the Chattermill Summit (February 2026).
Running regular G2 campaigns.
Implementing creative ways to further engage our community around our offerings.
Ensuring our partners are equipped to drive initiatives on our behalf in their regions.
Working with our wider team to develop the content, scripts and presentation deck for events (online and offline).
Implementing promotional activity to drive subscribers and attendees to our events, newsletter, etc.
Owning event debriefs and strategic review of success metrics.
Playing a big part in the company's growth by filling the top of our funnel with marketing qualified leads.
What You'll Need
Experience in events, ideally within a high-growth startup marketing function
Strong social media and communication skills (written and verbal)
Ability to manage multiple projects, prioritise effectively, and meet deadlines
Strategic mindset for planning and delivering events, with creativity and problem-solving skills
Familiarity with event tech tools and project management systems.
It would be advantageous if you have experience with sales operations, reporting, and/or working in a demand generation function
Data-driven, results-oriented approach with curiosity and adaptability
Confidence to make quick decisions and influence others during live events
Our Hiring Process
Let's introduce ourselves - you'll complete an introductory asynchronous interview - we'd love to learn more about you, your ambitions, and what you're looking for in your next step.
Get to know your would-be manager - you'll have a call with Liliana Osorio, our VP of Marketing, for a deep dive into your skills and experience and to learn more about what you can expect in the role.
How our values and your career goals align - you'll have a call with our cofounder to learn more about life at Chattermill and ensure we're the right place for your next stage of growth.
Our Values
We are obsessed with experience - We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
We believe in the power of trust - Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
We act as responsible owners - Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
We share a passion for growth & progress - On every level, we're motivated by taking on new challenges - even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
We set our ambitions high but stay humble - We've come together to build a product and a category that's never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
We believe the right team is the key to success - At Chattermill we've learned that all our important achievements have been the result of the right people collaborating together - that's why we need you to apply today!
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone's voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds a
About the Company
Chattermill helps companies understand what their customers want with granular customer feedback insights.
Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.
Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and prov...
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