Skills

Leadership Sales Merchandising

Job Specifications

Permanent Job Alert

Title: Head of Sales & Merchandising

Location: London - Hybrid 3 days per week

Salary: Competitive + Benefits

Contact: reuben.hillier@forsythbarnes.com

Brief Overview

An excellent opportunity has arisen for a senior commercial leader to join a growing lifestyle brand as Head of Sales Operations & Partnerships.

This role will be pivotal in shaping and driving the brand's wholesale, marketplace, and partnership strategy, while ensuring smooth operations across sales fulfilment and customer-facing functions.

You will be responsible for expanding the brand's reach through high-impact partnerships, managing wholesale accounts, and optimising sales operations to deliver profitable growth. Alongside this, you'll oversee post-purchase processes, 3PL relationships, and customer care to ensure an exceptional end-to-end experience. This position is ideal for someone who thrives on building relationships, scaling sales channels, and leading teams in a fast-paced, entrepreneurial environment.

Head of Sales & Merchandising - Requirements

Proven experience in a senior Sales Operations, Wholesale, or Partnerships leadership role within a DTC or omni-channel consumer brand
Strong track record in driving sales growth through wholesale accounts, marketplaces, and strategic partnerships, ensuring consistent brand representation and profitability
Experience managing 3PLs, carriers, and multi-region logistics with a commercial and customer-first mindset
Demonstrated people leadership across sales, fulfilment, and customer care functions
A strategic thinker with a hands-on approach, able to balance immediate results with longer-term growth planning
Process-driven with a focus on efficiency, while keeping the customer experience front and centre
Collaborative, commercially aware, and aligned with brand values

If you're interested, please apply by emailing your most up-to-date CV and your current availability to reuben.hillier@forsythbarnes.com. Please feel free to pass this on to anyone you think it may suit or anyone you know who may be interested.

About the Company

Forsyth Barnes is a global talent partner disrupting the recruitment industry. We operate through partnerships over one-time transactions and truly put our clients and candidates at the core of our ethos. We blend relationship building with investments in AI and technology to attract talent for your business. This success has paved the way for us to be recognised by the Financial Times as one of the fastest growing businesses in Europe year-on-year. We have a proven track history of successful partnerships with a mix of FT... Know more