Job Specifications
Role :- Product Manager
Duration :- Long Term Contract
Job Location:- Miami FL(Hybrid)
Job Discerption :
Core Responsibilities:
Product Backlog Management
* Maintain and prioritize the product backlog in collaboration with Client stakeholders.
* Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
* Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination:
* Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
* Triage and assign tickets to appropriate teams (development, support, infrastructure).
* Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA):
* Define and execute QA strategies for enhancements and fixes.
* Conduct functional and regression testing across online, batch, and XML-based applications.
* Collaborate with developers to validate fixes and ensure production readiness.
* Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement:
* Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
* Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics:
* Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
* Maintain dashboards and logs for transparency and governance.
Tools & Environment:
* Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
* Record time and effort in the PPM tool "Clarity" for work capitalization and prioritization.
Lovepreet Singh
Account Manager
m: +1 669-309-1773
w: www.e-solutionsinc.com
e: Love.s@e-solutionsinc.com
LinkedIn: https://www.linkedin.com/in/singhlovepreet/
"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."
About the Company
"Empowering Technology Services”
Founded in 2003, we are in our 22th year of structured growth. We are a talent-driven talent acquisition company providing individual consultants, project teams, and strategic outsourcing services to clients in various industries.
E-Solutions is a certified minority-owned staffing firm spearheaded by industry experts. We offer award-winning solutions for the Global Talent Cloud. Our services include:
• Workforce Solutions
• Cloud Solutions
• Salesforce Practices
• Global Payrolling
• MSP/V...
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