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Job Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform--we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention--but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities--ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Salesforce Development Team Manager
Why We Have This Role
We are seeking an experienced and highly motivated Salesforce Engineering Manager to lead our growing team of Salesforce developers and admins. In this role, you will be responsible for the technical direction, development, and delivery of our Salesforce platform, ensuring it aligns with business goals and scales with our growth. You will foster a collaborative and innovative environment, mentor team members, and drive best practices in Salesforce development.
How You'll Find Success
Lead with Impact: You'll maximize the potential of your team by fostering their growth and development, helping them reach their full potential.
Drive Strategy: You'll collaborate with multiple departments to understand business processes and objectives, then own strategic initiatives that drive our company forward.
Be a Trusted Partner: You'll work with teams across the organization, providing expert guidance on Salesforce best practices and recommendations.
Champion User Experience: You'll prioritize a seamless user experience and high user adoption by implementing effective change management.
Measure What Matters: You'll define and track key performance metrics to ensure system performance and team efficiency.
Stay Ahead of the Curve: You'll remain current on technology trends and continuously look for opportunities to learn and grow.
How You'll Grow
Deepen Your Business Acumen: You'll broaden your understanding of company-wide goals and objectives by collaborating with business stakeholders and cross-functional teams.
Become a Strategist: You'll establish system roadmaps and strategic initiatives, defining the scope and vision for the team based on business needs and team capacity.
Expand Your Leadership: As part of a rapidly growing global team, you'll take on increasing managerial responsibilities, developing your leadership skills through mentorship and project leadership.
Advance Your Skills: You'll continuously expand your technical proficiency in relevant business applications and systems, tracking your progress and creating action plans for professional growth.
Things You'll Do
Lead and manage a high-performing team of Salesforce developers, providing technical guidance and mentorship.
Define and enforce Salesforce development best practices, coding standards, and architectural guidelines.
Oversee the design, development, and deployment of Salesforce solutions, including Apex, Visualforce, Lightning Web Components, and integrations.
Ensure seamless integration of Salesforce with other enterprise systems such as ERP, billing, and contract management to support end-to-end sales operations.
Collaborate with product managers, business analysts, and other stakeholders and revenue operations to translate complex business requirements for Quote-to-Cash (QTC) and Go-To-Market (GTM) into scalable technical solutions.
Manage project timelines, resources, and deliverables to ensure successful project completion.
Conduct code reviews, provide constructive feedback, and ensure code quality and maintainability.
Stay up-to-date with the latest Salesforce releases, features, and industry trends.
Champion continuous improvement initiatives within the team and development processes, with a strong emphasis on identifying and addressing the root causes of issues to ensure sustainable solutions.
Work with business leadership to establish a Salesforce roadmap that supports our strategy and initiatives.
Participate in the hiring and onboarding of new team members.
What We're Looking For On Your Resume
Bachelor's degree in Computer Science, Engineering, or a related field.
Date 7+ years of experience in Salesforce development, with at least Date 3+ years in a leadership or management role.
Deep, demonstrable expertise in CPQ and its integration with CRM.
In-dept
About the Company
Usermind, the leader in Experience Orchestration (XO), is changing the way enterprises use what they know about customers to actively shape experiences in real-time. With Usermind's XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams. By putting the power to monitor, activate and optimize experiences in the hands of the business, Usermind enables enterprises to transform how they interact with customers and create customer relationships that are happier, more loya...
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