Botify

www.botify.com

2 Jobs

269 Employees

About the Company

Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy's, Levi's, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Listed Jobs

Company Name: Botify
Job Title: Infrastructure Lead
Job Description: **Job Title:** Infrastructure Lead **Role Summary:** Lead a small infrastructure team to design, maintain, and optimize scalable cloud and hybrid systems ensuring production stability and cost efficiency. Balance hands-on technical work with strategic leadership across cross-functional engineering projects. **Expectations:** - Enjoy blending team leadership with direct technical contributions. - Experienced in Infrastructure/DevOps roles at startups/scaleups. - Advocate for infrastructure-as-code, automation, and proactive system improvements. - Collaborate cross-functionally, prioritize roadmaps, and simplify complex technical guidance for non-infrastructure teams. **Key Responsibilities:** - Define and execute the infrastructure roadmap (technical design, cloud infrastructure, and platform improvements). - Oversee 25% team management, 50% technical development, and 25% operational support. - Serve as the infrastructure expert for development teams, enabling efficient tooling and infrastructure integration. - Collaborate with Security teams on SOC2 compliance, audits, and infrastructure security requirements. - Monitor and optimize infrastructure costs, preparing annual budgets for platforms and internal tools. - Ensure smooth platform operations through automation, error alerts, and system reliability. **Required Skills:** - 8+ years in Infrastructure/DevOps (cloud, hybrid systems, infrastructure-as-code). - Proven team leadership, roadmap planning, and cross-team collaboration. - Expertise in cloud platforms (AWS/Azure/GCP), system scalability, and cost optimization. - Strong understanding of security best practices and compliance frameworks (e.g., SOC2). - Familiarity with monitoring tools, CI/CD pipelines, and containerization technologies. **Required Education & Certifications:** Not specified.

Company Name: Botify
Job Title: Support Engineer (SaaS)
Job Description: Job title: Support Engineer (SaaS) Role Summary: Provide technical support and incident management for Botify’s SaaS products, ensuring customer satisfaction and smooth operation of data‑driven SEO tools. Act as liaison between customers, CX, sales, delivery, and engineering teams to resolve issues, onboard clients, and improve support processes. Expectations: * Resolve customer tickets efficiently, limiting back‑and‑forth and driving quick satisfaction. * Own end‑to‑end incident lifecycle, from triage to resolution and post‑incident review. * Collaborate on internal tooling and process enhancements. Key Responsibilities: 1. Respond to and diagnose technical issues related to LogAnalyzer, RealKeywords, SiteCrawler, SpeedWorkers, and PageWorkers. 2. Investigate data delivery inconsistencies, generate reports, and implement fixes. 3. Setup and script technical onboarding for new customers. 4. Escalate complex problems to engineering while maintaining clear customer communication. 5. Monitor customer workflows, proactively identifying potential issues. 6. Manage release coordination with engineering and supervise deployment roll‑outs. 7. Lead incident response as Incident Commander during major outages. 8. Document root causes, solutions, and best practices for knowledge base. Required Skills: * 1+ year SaaS application support experience. * Technical proficiency: Linux, Python, JavaScript, SQL, AWS/GCP, Django. * Experience with GitHub, Jira, and AI agents is a plus. * Strong analytical and problem‑solving skills; independent, fast learner. * Excellent written and verbal communication in English and French. * Customer‑centric mindset, teamwork, and a proactive attitude. Required Education & Certifications: * Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. * Certifications in cloud platforms (AWS, GCP) or application support are advantageous.