Damia Group LTD

About the Company

Damia Group is an international employee owned recruitment organisation with more than 20 years experience.

Since 1995 we have been introducing the right people, forging long lasting and successful professional relationships. With a management team that boasts over 100 years' recruitment experience, we ensure that we focus on providing effective recruitment solutions that uphold our exceptionally high client retention rate.

At the heart of the Damia Group is our passion for people. Whilst successful recruitment is about talent and skills, it's also crucial to connect the right combination of people, enabling candidates and companies to thrive.
We don't believe in quick fixes - we strive to create long-term professional relationships that result in rewarding careers and impressive business benefits.

Listed Jobs

Company Name

Damia Group LTD

Job Title

Customer Support Manager

Job Description

**Job Title** Customer Support Manager **Role Summary** Lead and develop a B2B SaaS customer support team, focusing on rapid, empathetic resolution of technical and non‑technical issues for dental practice clients. Drive process improvement, knowledge management, and cross‑functional collaboration to elevate service quality and customer advocacy. **Expectations** - Deliver first‑time resolution rates above established service level agreements. - Maintain customer satisfaction scores meeting or exceeding company targets. - Develop and retain a high‑performing support team with clear skill growth plans. - Provide actionable insights and KPI reporting to senior leadership. **Key Responsibilities** - Oversee daily support operations: triage, prioritisation, and ticket quality. - Build and maintain a culture of ownership, positivity, and continuous improvement. - Coach, train, and evaluate team members; manage recruitment, inductions, and retention. - Lead process optimisation: knowledge base, documentation, Freshdesk, Zoom phone system. - Analyse support trends to reduce recurring issues and enhance self‑service options. - Serve as internal customer advocate in product, release, and service improvement discussions. - Communicate incident responses, updates, and support changes to customers and staff. - Manage line‑management of Infrastructure Administrator and Internal IT, aligning security and compliance priorities with support needs. - Collaborate with Product, Development, Onboarding, and Training teams to refine customer journeys. **Required Skills** - Proven leadership in a Customer Support Manager or Senior Support Lead role for B2B SaaS. - Strong communication, interpersonal, and coaching abilities. - Ability to analyse data, identify root causes, and implement process improvements. - Experience with ticketing systems (Freshdesk) and telephony (Zoom or equivalent). - Project management skills for cross‑functional initiatives. - Awareness of cybersecurity best practices and infrastructure support. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Technology, or related field. - Certifications in Customer Service Management (e.g., CCSP, CSML) or ITIL preferred.

Newcastle upon tyne, United kingdom

On site

10-12-2025

Company Name

Damia Group LTD

Job Title

Senior SOC Engineer

Job Description

**Job Title:** Senior SOC Engineer **Role Summary:** Lead and develop a small team of SOC analysts to deliver 24/7 security operations across multiple platforms. Monitor, detect, and respond to security incidents, enhance security controls, and support compliance initiatives while providing security guidance and training to stakeholders. **Expectations:** - Obtain and maintain required security clearance prior to start. - Participate in 24/7 shift rotations for SOC service delivery. - Continuously update knowledge of emerging threats and security technologies. - Contribute to the growth and maturity of the SOC capability. **Key Responsibilities:** - Manage a small analyst team delivering SOC services. - Monitor systems for alerts, intrusions, and unauthorized activity using SIEM tools. - Review and improve existing security controls in a dynamic technical environment. - Develop and maintain RBAC models aligned with IDAM services. - Produce regular service and security reports for stakeholders. - Deliver security awareness training and onboarding briefings. - Support certification maintenance (e.g., ISO 27001) and governance standards. - Provide ongoing security advice and support to users. - Collaborate with the Operational Security Manager on SOC capability development. - Research and stay current on security threats, trends, and best practices. **Required Skills:** - SOC operations and incident management (3+ years). - Proficient with SIEM platforms. - Cloud computing security fundamentals. - Network security concepts. - Threat intelligence analysis (phishing, ransomware, etc.). - Identity & Access Management (IDAM) and JML processes. - IT Service Management (ITSM) policies and procedures. - Information classification and handling. - Team leadership and development. **Required Education & Certifications:** - Relevant technical certification (e.g., CISMP, CompTIA Security+, or equivalent). - Security clearance (as required by the project).

Hampshire, United kingdom

On site

Senior

24-12-2025

Company Name

Damia Group LTD

Job Title

Business Analyst

Job Description

Job Title: Business Analyst Role Summary: Deliver performance analysis solutions for a central government program, leveraging GDS standards to inform strategic decisions and continuous improvement. Expactations: - Initiate engagement promptly; adapt to remote working and evolving scope. - Maintain high analytical rigor and stakeholder communication throughout project life cycle. Key Responsibilities: - Analyse operational and financial performance data, identify trends, variance drivers, and improvement opportunities. - Translate findings into actionable reports, dashboards, and presentations for senior government stakeholders. - Develop and refine Key Performance Indicators (KPIs) in line with GDS guidelines. - Participate in requirement gathering, solution design, and implementation workshops with cross‑functional teams. - Support governance, risk, and compliance activities related to performance reporting. Required Skills: - Proven experience in performance or business analysis, ideally within public sector programs. - Strong analytical and data interpretation skills, with proficiency in data visualization tools (e.g., Power BI, Tableau, or similar). - Knowledge of Government Digital Service (GDS) framework and its application to data-driven governance. - Effective written and verbal communication, capable of presenting complex analyses to non‑technical audiences. - Ability to work independently in a remote, collaborative environment. Required Education & Certifications: - Bachelor’s degree in Business, Economics, Statistics, Computer Science, or related field. - Certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA, or similar (preferred).

England, United kingdom

On site

05-01-2026

Company Name

Damia Group LTD

Job Title

Site Reliability Engineer Consultant

Job Description

**Job Title** Site Reliability Engineer Consultant **Role Summary** A 6‑month consulting assignment focused on transforming an existing operations team into an App Support culture. The consultant will coach staff, design strategy and roadmaps, and lead the transition to the new operating model. **Expectations** - Deliver coaching and mentoring to operational personnel. - Develop and refine an app‑support strategy and implementation roadmap. - Lead the operational model transition and embed best practices. - Facilitate cloud migration projects and DevOps/ITSM adoption. - Engage stakeholders and align technology with business objectives. **Key Responsibilities** - Assess current operational processes and identify improvement opportunities. - Develop and document a phased roadmap to shift to an app‑support focused model. - Coach team members on reliability practices, incident management, and continuous improvement. - Provide guidance on AWS and Azure cloud migration and integration. - Champion DevOps principles and ITSM/ITIL frameworks within the team. - Collaborate with cross‑functional stakeholders to gather requirements and secure buy‑in. - Produce training materials, run workshops, and deliver knowledge transfer sessions. - Monitor progress against milestones and adjust plans as needed. **Required Skills** - Experience in the financial services sector. - Hands‑on expertise with AWS and Azure cloud platforms. - Proven track record in application migration to the cloud. - Strong mentoring and coaching capabilities. - Awareness of mainframe environments (beneficial). - Familiarity with DevOps practices and tools. - Knowledge of ITSM/ITIL processes. - Excellent stakeholder management and communication skills. - Ability to work independently and in hybrid settings. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or ITIL Foundation are preferred.

London, United kingdom

On site

06-01-2026