- Company Name
- Red Hat
- Job Title
- Project Manager - Telco, France
- Job Description
-
Job title: Project Manager – Telco
Role Summary:
Lead and deliver complex telecommunications projects focused on virtualized and containerized network services, ensuring successful adoption of Red Hat products. Act as primary customer liaison, driving value, satisfaction, and transformation from waterfall to agile methodologies while coordinating cross‑functional teams across support, finance, sales, and engineering.
Expectations:
- Own project delivery from inception to closure, ensuring on‑time, on‑budget, and quality outcomes.
- Serve as trusted advisor to senior customer stakeholders, fostering long‑term partnerships and customer success.
- Guide teams through change management, adopt industry best practices (ITIL, PMI, SAFe), and influence cross‑functional collaboration.
Key Responsibilities:
• Own and manage all project activities, scopes, timelines, and budgets.
• Foster customer loyalty by delivering measurable value and maintaining regular, transparent communication.
• Implement and enforce ITIL, PMI, and SAFe practices for support and service delivery.
• Act as escalation point for issues beyond team authority, resolving conflicts related to priorities, resources, or contracts.
• Drive transformation initiatives, helping customers transition from waterfall to agile practices.
• Coordinate matrixed cross‑functional meetings (support, finance, sales, resource mgmt).
• Liaise between customer and Red Hat/partner teams, ensuring alignment and clarity.
• Manage staffing and resources with support/service teams.
• Facilitate Scrum ceremonies (backlog grooming, daily stand‑ups, sprint planning, reviews, retrospectives).
• Measure and report metrics (sprint backlog, burn‑down, velocity, release planning).
Required Skills:
- Extensive experience as customer point of contact in consulting, professional services, or program management.
- Proven ability to manage large, strategic projects in the telecom sector, including virtualized/containers (Kubernetes, OpenStack, VMware) and 4G/5G core platforms.
- Deep understanding of SDLC, agile, and traditional PM principles; ability to blend methodologies appropriately.
- Demonstrated leadership and facilitation of multi‑disciplinary teams.
- Strong conflict resolution, motivation, and stakeholder management.
- Proficiency with project management and agile tools (e.g., Jira, MS Project).
- Excellent written and verbal communication in English and French.
- Ability to persuade peers across all organizational levels.
Required Education & Certifications:
- Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field.
- PMP, PRINCE2, or equivalent project management certification preferred.
- Scrum Master (CSM/PSM) or SAFe Agilist credential advantageous.